We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Teeth Whitening

Natural White Advanced Teeth Whitening

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Teeth Whitening.

Complaints

This profile includes complaints for Natural White Advanced Teeth Whitening's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Natural White Advanced Teeth Whitening has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Natural White Advanced Teeth Whitening

      20124 W Catawba Ave Ste B Cornelius, NC 28031-4078

    • Natural White Advanced Teeth Whitening

      1200 E Morehead St Ste 20M Charlotte, NC 28204-2872

    • Natural White Advanced Teeth Whitening

      801 E Morehead St Ste 131 Charlotte, NC 28202-2775

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a teeth whitening service done. I did not get the results that I should have received. I had significant discomfort after having the treatment done. My gums were very sore and inflamed. The individual I spoke with indicated that they would redo the services however I did not want to have it redone again due to the fact that I had discomfort after having it done. I suggested giving the service to my husband, but they refused to do that as well. They refused to refund me the money I had paid towards the service. I had made multiple attempts to reach out to the merchant; which included calls and text messages and the merchant does not respond to me. Payment was $120 (purchased on two different credit cards. One charge for $100 and the other for $20)

      Business Response

      Date: 03/12/2024

      The prior to leaving our office, the customer told ************** that she saw a big difference and was happy with the results....THIS IS ALL ON VIDEO TAPE and all customers sign a waiver that the premises are video/audio recorded for training.  Also gum sensitivity ONLY exists IF there is sensitivity when the customer is still in the office...it NEVER develops later.  The customer lied to us a week later trying to claim that she didnt get any results.  I offered another visit at a deeply discounted price to which she agreed.  A week later she said that her gums were sore and that she'd just prefer a refund.  She is just trying to get a free service.  We will not give a refund to scammers.

    Natural White Advanced Teeth Whitening is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.