Complaints

This profile includes complaints for Champs Performance Plus, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Champs Performance Plus, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Champs Performance Plus, LLC

  1512 Trailwood Dr Creedmoor, NC 27522-7137

• 

  Champs Performance Plus, LLC

  PO Box 558 Creedmoor, NC 27522-0558

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a lawnmower there which they have serviced many times. I clearly laid out that the blades were not engaging, and agreed for them to get the parts. First time I'm trying to use the mower the blades will not engage, and now I'm told I have to bring it in for another spindle.

  Business Response

  Date: 04/17/2024

  On about 3/19 this customer dropped off his lawnmower for us to service.  We had worked on it at least 1x before in July 2021.  We are an automotive repair shop and normally do not work on lawnmowers but had done it as a favor for this customer.  My understanding is that customer dropped off the riding mower indicated it needed serviced and was making a noise.  We changed the oil on the mower and determined that the blades needed replaced based on wear condition.  After checking a couple vendors nearby, no blades were available locally for this particular mower so the owner drove approx 25 mins (each way) to a neighboring city to purchase the blades.  While attempting to install the new blades the tech discovered there was damage to the bottom of the spindle that would not allow the blade on one side to properly seat.  We let the customer know we needed to purchase a spindle.  The owner drove to the neighboring city again to pick up the spindle.  Upon removal of the old spindle the tech discovered the pulley on the upper side had rounded out and therefore needed replaced.  The owner drove a 3rd time to the neighboring city to obtain the pulley and the tech was able to complete the repair.  No additional charges were included on the ticket for time and fuel for multiple trips to get those parts.  Once complete the shop manager fired it up and no abnormal noises were present with the blades engaged, so he made a couple passes across the grass at our shop and it cut grass just fine.  Customer picked up the mower on 3/22 indicating he had grass to cut.  Two weeks later the customer notified our shop the mower blades were not engaging and he brought it back to our shop.  The tech found that the other spindle & pulley (mower has two blades and therefore two spindle/pulley assemblies) had similar damage as the other side and we recommended replacing the spindle and pulley.  Customer became upset. Explanations were offered as well as repair but customer chose to pick up the mower.  We never disassembled the other side to assess any damage or wear since it worked fine after the repair.  We don't normally disassemble functioning parts to find potential issues as customers may feel your just trying to **** up the ticket.  In this case it would have been wise to check the other side.  We'd be happy to repair the mower but feel customer should at least pay for the parts.  There was no malicious intent or intention on the part of our shop the ***** or cheat the customer, in fact we tried our best to keep the ticket as low as possible by charging a much lower labor rate than we would for working on cars.  If the mower would not have worked when we tested it we would NOT have sent it back with the customer and would have addressed it on the first visit but there would have been at least additional parts fees on the ticket.

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21551049
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************