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Business Profile

Cabinets

Carolina Custom Cabinet

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Carolina Custom Cabinet's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carolina Custom Cabinet has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We originally got an estimate for our kitchen cabinets on 04/07/22 and the price was going to be $11,220.00, we weren't ready to start the project until June. ***** came back out 06/28/22 & we received an updated estimate $17,330.00. (Went up quite a bit in a 2 month time frame). On 07/08/22, I gave a check for $6,000.00 deposit. He was painting cabinets 08/23/22, we ended up compromising the original plan because he couldn't get it correct. He started bringing cabinets out 10/27/22. Doors came 11/22/22. We still are not using our cabinets. I messaged him 09/14/23 because I had already had several cabinets fall apart in my hands, doors falling completely off, screws in hinges ripping completely out. He came out 11/03/23 to "fix." He replaced all the hinges on all of the doors...then those hinges ended up not being able to go on some of the doors. He then put the original hinges on some doors and new hinges on others, some cabinets had both. I informed him this was unacceptable and he came back on 11/13/23 and put longer screws in the original hinges, said that's supposed to hold, but some already loose. He notched out around the new hinges and it looks like a toddler did it with a razor knife. He did not have any scribe molding around cabinets originally, he has since installed that since I said something. Our drawers are supposed to be dovetail and they are not. One drawer face was barely hanging on and his "fix" was caulk! Faces were supposed to be solid wood and they are plywood, one reason screws are stripping out. Paint is rough, not easily wiped off like kitchen cabinet paint should be. Several drawers are crooked. Does not look like a professional custom kitchen cabinet job by someone that's supposedly been in business for 40+ years. Cabinets hit each other & the wall when opening. I am trying to get estimates to see what, if anything, we can do at this point besides completely ripping out and starting over. We were cheated & taken advantage of.

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