We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plant Nursery

Creekside Nursery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company will not respond to emails or phone calls - Received dead plants. Please see attatched letter with full detail

    Business Response

    Date: 06/13/2024

    A charge back was submitted and accepted from the bank, therefore we cannot process a refund. We have talked to this customer and apologize for not being accommodating as she would have wanted us to be. 

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 15, 2024, I placed an online order with Creekside Nursery for 2- Supertunia Vista Snowdrift, 1 Supertunia Hoopla Vivid Orchid, 1 Miniature ****** labels, 1 garden marker, and 3 bags of ********** Gourmet Compost. On 4/18/24, I received all of my order except the 3 bags of the ********** Gourmet Compost. I emailed the company on 5/13/24, asking the status of the compost and received a response on 5/15/24, saying the compost didn't show up on my packing slip and they were going to get it sent out that week. Today is June 3rd and I have not had any further communications from them nor have I received the compost. At this late date, I have had to purchase the ********** compost somewhere else and I am out of $71.97, ($23.99 x 3) and want a refund of this amount. I no longer need the product but want my money back. It is hard getting a response from this company and I am frustrated trying to get a resolution.

    Business Response

    Date: 06/20/2024

    I have already contacted ***************** and we worked everything out, I believe she is happy with the outcome. 

  • Initial Complaint

    Date:06/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    I am rejecting this response because:

    Given this is time sensitive and the time to put these plants in the ground has passed. I would like a refund as requested.

    Thank you.


    Business Response

    Date: 06/10/2024

    We are a small business and do not have a lot of staff to help us fulfill the massive amount of orders and emails that have been sent. We are currently backordered on some shrubs and have to split t ship some orders that need to go out but we do not have all of the plants.  We are working on getting all of the orders and emails answered it just takes some time. Like I said we are a small business and still trying to figure all of this out. 

    Business Response

    Date: 06/20/2024

    We have sent him his other plant about a week ago because we were on a rampage of getting orders out the door and did not stop and go through all 200 orders to make sure everyone wanted their order. I have not heard anything from him in quite sometime so I am assuming the plant arrived fine. 

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I am rejecting this response because:

    This is in regard to complaint ##********. I finally got a message back, thanks to your help, as I never received one from them before. They do not answer their phone and calling states there are only a few days available to call. The phone advises to just use their website for contact, and you cannot leave them any voice messages. Each of the missing plants was $18.99; with tax, I should have received $39.49. They paid me $32.51, which is short by about $7.

    Business Response

    Date: 06/10/2024

    We have many contacts with this lady and sent her an email before she sent a complaint. We had many bad storms that washed away 40% of our plants and then the power went out at our shipping office and then the wifi went out a few days later. Per our terms and conditions on our website we do not cancel/refund orders unless it is on our end. 

    Business Response

    Date: 06/20/2024

    I have refunded her two plants that were missing, I will not refund the entire order. We have done everything we can and will not be refunding anything else since I have already refunded her for the two plants missing. 

Creekside Nursery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.