We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Residential Air Conditioning Contractors

Trane

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

Complaints

This profile includes complaints for Trane's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Trane has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 423 total complaints in the last 3 years.
    • 108 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The condenser/coils of our Trane **** system began corroding in only year 5 after our ********************************************************************** refrigerant leaking out of the system costing us an extra $100 monthly in energy expenses and requiring us to pay $4,000 to an **** company to remove the defective, corroded, leaking condenser/coil and install a new condenser/coil. The condenser/coil is currently under warranty with Trane, but Trane's current policy is to only release the replacement part to an **** contractor and not to us the purchaser of the system. This is a real problem for us as we are looking for a new **** contractor. Therefore, unreasonable time is being consumed as we pay an additional $100 every month for energy due to the coil leaking out refrigerant from our **** and as we, the consumers, under current Trane policy, we cannot get the warranty-covered replacement part while we are in the process of identifying a new **** contractor to install it. We need the new condenser/coil in our possession asap so as when we've found a highly qualified and competent contractor we can have the part installed as we have lost confidence in our current **** contractor's abilities to maintain our system as it was ******************* and NOT our current **** company that identified the corroded and leaking condenser/coils. The biggest issue is the negligence of the Trane company selling us a Trane **** that has a defective condenser/coil that is prematurely rusting and leaking. We are senior citizens, now in the position of having to make a very costly repair of our **** that is less than 7 years old, while paying an excess energy cost monthly of $100, and that additional expense is increasing every month. We purchased this Trane **** December, ****************************** *********, *********************************************, and it is a 3.5 ton 15 seer **** system. Our names are ***** and ******************* at ****************************************************.

      Business Response

      Date: 08/10/2022

      Good morning, 

      Thank you for taking the time to provide your feedback. We are currently experiencing some delays in our response time. A representative will be reviewing your case and reaching out to you directly as soon as possible. Thank you for your continued patience. 

      Trane Consumer Relations 

    • Initial Complaint

      Date:08/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been facing issues with my AC Trane Unit since the day i have moved into my house. for the intial years the parts were covered and i took service from a 3rd party vendor to provide me services for my Trane AC system. A month ago my AC unit started giving me issues and i reached out to Trane to help me order the part. I furnished records from past 2 years which clearly stated that my HVAC unit was having issues every 3-4 months. I raised a case with Trane but they denied my request stating we covered you for 5 years and not able to cover you any further. As of now I cant buy extended warranty but they cant install a defective unit in my house and easily get away with it. They should be held responsible to order the replacement parts (evaporator coil and compressor). I am facing issues with my unit every few months and this needs to be looked upon. The case id raised with ******************** is # ******. Pls help me as i dont have the money to replace the system. I have uploaded the service reports from past 2 years.

      Business Response

      Date: 08/12/2022

      Good morning, 

      Thank you for taking the time to provide your feedback. We are currently experiencing some delays in our response time. A representative will be reviewing your case and reaching out to you directly as soon as possible. Thank you for your continued patience. 

      Trane Consumer Relations 

      Customer Answer

      Date: 08/16/2022

       
      Complaint: 17650742

      I am rejecting this response because: its an automated response that they have revived the inquiry but nothing concrete

      Sincerely,

      ***********************

      Business Response

      Date: 08/22/2022

      Hello, 

      Thank you for you patience. I have reached out to you directly to obtain additional documentation/information. 

       

      Trane Senior Escalation Specialist

      *****

      Customer Answer

      Date: 08/25/2022

       
      Complaint: 17650742

      I am rejecting this response because ***** reached out to me and he didnt help me in resolving my matter. They have a standard template where they copy/ paste and reply. He was of no help and he didnt even review the attachments as when I emailed him within 2 min he replied and the replied looked like it was a copy paste. This behavior from trane is just not acceptable. 


      Sincerely,

      ***********************

      Business Response

      Date: 08/26/2022

      Hello, 

      As discussed directly when the requested information about your units was provided it was found your warranty had expired 12/20/2017. With no warranty in place the consumer is responsible for any and all costs associated to repair. It was also explained the time period has passed in which to purchase an extended warranty from the manufacturer, but you were advised you could seek such options from your local Trane dealers at the dealers discretion to provide. Once more, we advised you that you must be a state licensed HVAC dealer in order to purchase parts from the manufacturer. I apologize again, but the requests you have made are unable to be met for the above reasons. 

      Thank you,

      *****

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My general contractor installed my Trane air handler and condenser in January 2019. I was told that I would have full Trane 5 year warranties. Now my air handler has a leak in a coil that is unreachable and Trane will not honor their warranty. This air handler is BARELY 3 years old and now the cost to repair it is more than the entire unit is worth. The fact that Trane advertises these warranties and then does not honor them is deceptive and unfair.

      Business Response

      Date: 08/05/2022

      Good afternoon, 

      Thank you for taking the time to provide your feedback. We are currently experiencing some delays in our response time. A representative will be reviewing your case and reaching out to you directly as soon as possible. Thank you for your continued patience. 

      Trane Consumer Relations 

    Trane is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.