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Business Profile

Storage

Wildcat Mini Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

This profile includes complaints for Wildcat Mini Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wildcat Mini Warehouse has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a storage unit from Wildcat Storage in 2020. In 5 years I never missed a payment and never had an issue. The site guarantees 24/7 access and I often took advantage of it at odd hours. In mid-February, access to my unit was blocked by downed trees. There was no email explaining the situation so I showed up with a load of stuff and nowhere to put it. When I complained about the trees and the general lack of attention to the grounds, phone calls were not returned. I only got emails. I went through my credit card company to try to recoup my rent since I had no access. Then I was told that I had to vacate my unit in one week. When I finally got someone on the phone, they indicated that I did not have to leave if I agreed to pay $20 more a month. I did. Then yesterday, I got another email telling me to vacate. Wildcat refuses to give any explanation. My emails to them (of which I have a written record) were pointed and voiced my concerns. I used no foul language and did not attack anyone personally. Although I am told I have a strong legal case, this is really not worth litigation and I would like to seek a solution that allows me to stay on at least for another two months until I can find another unit. As I have indicated to Wildcat, I am happy to pay the going rate for that time period.

      Customer Answer

      Date: 03/15/2025

      I have not heard from the business in response to my complaint.

    Wildcat Mini Warehouse is NOT a BBB Accredited Business.

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