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Business Profile

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Katies Urban Charm

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 24th 2025 I order from katiesurbancharm on ******** a plush Bible pillow for my daughters birthday. I used my debit card and the sum of $27.90 was withdrawn from my bank. Later the same day I went in my online banking and there was a second total of $25.90 with drawn from my bank by katiesurbancharm. I used my confirmation email that was sent to me for the one pillow and asked why was I charged again. I received a reply that said I order two pillows which I did not. On my conformation email the quantity says 1 and the amount wasnt even the same. Today June the 2nd Im on my online banking and a third payment of $39.94 has been withdrawn by katiesurbancharm and I didnt purchase anything else.Also on my confirmation email it says I would receive a tracking number in 5 days. I haven received a tracking number nor any product.

Katies Urban Charm is NOT a BBB Accredited Business.

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