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Business Profile

Concrete

C-MAC Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Concrete patio Job completed january 2025. Cmac services extended our current patio. We spent just under 5k.The patio slop is so drastic that it is visibly/physically noticeable and it is terrible. They also failed to install sufficient fill dirt under the concrete causing significant gaps that are visible from outside the patio. They also failed to put full dirt around the outside of the patio which allows for erosion to occure (which it has already started). After the project was complete and we asked ****, owner/manager, why the grade is so steep, he told us that the reason the slope is steep is because they would have had to put a step. Instead of asking us if we wanted a step, he made the decision himself to not put the step in. Resulting in a completely unlevel patio. His works also left debris surrounding the patio and the works threw buckets of concrete debris over our fence. We requested *****/****** , manager/owner, to come out with his laser level and he said he would. 2 weeks later after canceling several times, the owner sends out the guy who built our patio, and was told the pad drops 6 inches in 20 feet (which according to them is within tolerance). No one elses patio in my neighborhood looks anything like ours, theirs all look complete, ours looks unfinished.The gentleman ****** sent was not allowed to make any decisions he was just sending photos back to the owner. After a week of not hearing back, we reached out and were told it is "in tolerance". Completetly ignored the concerns we brought up. We brought in a 2nd concrete company to inspect the patio, and they were shocked by the steepness of the grade and the lack of care for cleaning up the site and how significant that gaps under the concrete are. We also brought a landscaper in to address the erosion. We will need an estimated $1k in dirt to prevent any more erosion from occurring. Should have been done by concrete **************** are too big to upload, but i have them

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