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Business Profile

Medical Billing

Carolina's Emergency Group, PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a email from **** The ******** Emergency which is supposed to be a bill from them. I never received an actual bill. But I attempted to pay it anyway and I paid $40 on the bill. The bill was like $79 and change. I received another bill asking to make another payment to keep it out of collections. I opened it up and looked at it the balance was still $79 and change . I called them and at first they kept telling me that they couldnt see where I had made the 2 payments.Then when I told him that I had my receipts . He told me that the bill was higher because the insurance company said that they could charge me more . But still never changed anything or gave me credit for my $40. So still not sure its real or if I am being Scammed. Is

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April ******* I was treated for a bleeding problem at the at the Atrium Emergency Facility in ******, **. The charges for the emergency treatment were accepted by ******** and my AARP United Healthcare supplement.I subsequently received notification in June that there were additional charges from a ****************** at the Carolinas Emergency Group (CEG) in the amount of $935 that werent covered. And the amount was due. I called ******** on 06/17/2024 and was advised that the detail that had been submitted was incomplete and that the charges may duplicate charges made by Atrium. I was advised to asked CEG to resubmit the claim with complete details. On 6/17/2024 I called CMG and asked that they resubmit the claim with complete details. CEG indicates the claim was re-submitted: but I have checked ********, and they do not show that the claim was resubmitted.I have tried contacting the ***************** locally at ****** but get referred to the phone number for CEG.In the interim I continue to get Past Due notices for the invoice and seem to be on a merry- go-round. Note: the address on the Invoice from CEG is ***********************************

Carolina's Emergency Group, PLLC is NOT a BBB Accredited Business.

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