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Business Profile

Colleges and Universities

NC Central University

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for NC Central University's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

NC Central University has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • NC Central University

      1801 Fayetteville St Durham, NC 27707-3129

    • NC Central University

      PO Box 19617 Durham, NC 27707-0022

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/10/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter's Financial Aid account was hacked and her refund for off-campus living was stolen. While the school is attempting to retrieve the money, I have requested emergency living assistance for my daughter by supplying her with an on-campus dorm room until the issue is resolved or help with paying her off-campus rent. NCCU does not have any procedures in place for displaced students. They have no financial assistance other than a one-time payment of $500 towards my daughter's rent which is $819 per month. I have contacted almost everyone at the school, including the ****. The **** was of less help. He acted as if he was unable to provide my daughter with any assistance with getting a dorm. I reminded him that they have her money for her first semester paid in full. We are only asking for a room until the issue is resolved. Whatever money is due for her living in the dorm once her refund money is found and returned, we will be happy to deduct that from the refund. No dorm room has been provided. My daughter is hours from home by herself with only 10 days left before she is evicted. This school has failed my daughter even while her classes are all paid for. They took in too many freshman students which is the cause of many Sophomore students, including my daughter, living 30 minutes from the school. This school is all about money and does not care about their students. I am requesting an emergency door room for my daughter or the return of her money for the rest of the semester. Why keep her money if they are not willing to help with her living in this situation?

    • Initial Complaint

      Date:06/07/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on 5/29/22 an electronic transcript from ********* services the school uses. The schools registrar office put my request on hold without notice. The transcript is due 6/8/22 and I will incur another fee $75 due to their negligence or intentional failure to submit my request.

    NC Central University is NOT a BBB Accredited Business.

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