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Business Profile

Credit Union

RTP Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

This profile includes reviews for RTP Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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RTP Federal Credit Union has 6 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Stephanie Q

      Date: 07/18/2024

      Company boxes you into paying fees.I live in ********, and after being with the company since I was a child (now 30). Currently only have a credit card with the company and my checking account closed.I have received mixed answers as to why my account closed and been given bad advice to dismiss my problem. I was advised that my account would reopen after paying off my card. Didn't happen.They told me to connect my account from ***** to Rtp to pay the card off directly. Told this by multiple people, and did not work multiple times.2 years later, they are finally giving me advice, now saying that I have to open a new checking account to pay my ********************** card without any fees.Given that this is a bank, I would've thought that the issues would've been handled by people whom had the knowledge on finances. I don't recommend using this bank due to the lack of professionalism that their employees have in regards to finances. The assistance given has been without knowledge or consideration for their clients time.

    • Jamie C

      Date: 03/03/2023

      Worst company ever, employees need better training took my bank info and waited ten minutes after I was off the phone with them to try to process the payment without me being on the phone or present

    RTP Federal Credit Union is NOT a BBB Accredited Business.

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