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Business Profile

Furniture Consignment

ECO Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Consignment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eco Furniture (located at Eco Furniture, ****-******************************************************) had a listing on ******** Marketplace which showed a "new" bedroom set at $1200 (excluding taxes). The business owner encouraged me to do business with cash only to avoid "paying taxes". Also, the business owner stated that he would not provide a receipt since it would mean both of us had to pay taxes. After paying an additional $69 for delivery (which was stated on the ******** Marketplace listing to be $50), I received the bedroom set damaged (and with a few pieces missing), to which the owner assured that he would replace promptly. After receiving one of the pieces that was missing, it was also damaged. Afterwards, I contacted the owner and demanded a refund. The owner exclaimed to me "there are no refunds, it is on the website" after I told him that he had never mentioned his no-return policy. From what I've heard, there are other customers that are unsatisfied with the quality of products Eco Furniture offers and their poor customer service.

ECO Furniture is NOT a BBB Accredited Business.

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