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Business Profile

Heating Supplies

Johnsonstone Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a water source heat pump from them and it came damaged.I said I wanted a refund- They said they would replace ***** they did and THE second one is also damaged!I said I want my money back so I can find a different company with a better product.They are saying NO refunds!They have a bad product that they are selling to public!!

    Business Response

    Date: 05/22/2025

    Thank you for reaching out to share your concerns with ********* Supply. We take all feedback seriously and appreciate the opportunity to clarify our practices.
    Please note that we are a wholesale only distributor to the ***** industry and its contractors. We regret any inconvenience you may have experienced with your HVAC installation. In response to your concerns, we reached out to the contractor who purchased the product and performed the installation. They confirmed that all the manufacturers warranties were honored and all issues have been addressed and resolved.
    If you have any further questions or if there is anything else we can assist you with, we recommend continuing working with your contractor, as they remain your direct point of contact for service and support
    Thank you again for bringing this to our attention.
    Best Regards,

Johnsonstone Supply is NOT a BBB Accredited Business.

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