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Business Profile

Lawn Maintenance

Danny's Lawn Care Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid a total of $800 over the course of 4 months (May-August 2022), which was supposed to include yard maintenance (mowing, trimming, clipping bushes), mulching, weeding the garden, and removal of debris resulting from said services. Our lawn was mowed a total of 5 times. Never received mulching or weeding services, and always had to call back to have them remove debris. We tried asking for performance of promised services and/or a partial refund, and eventually received zero contact from the business. The pictures included are screenshots from a video taken in August to prove why we chose to terminate the contract in August.

    Business Response

    Date: 01/09/2023

    Going too fix the issue it was my bad we mechanical issue I did tell them I would put mulch out no charge Ilost track of time will do aeration on yard this spring & mulching next week I’m sorry for the big delay I will make it up to the customer for sure 

    Customer Answer

    Date: 01/13/2023



    Complaint: ********



    I am rejecting this response because:

    We asked repeatedly for services to be rendered. The business owner has not reached out to schedule this or any other service. A partial refund is what we are seeking. If one will not be issued, we want to ensure other consumers are aware of this business's practices.



    Sincerely,



    ***** ******

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