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Business Profile

Loans

Credible.com

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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 5 Customer Reviews

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Review Details

  • Colleen S

    Date: 07/09/2024

    Colleen S

    Date: 07/09/2024

    Their practices seem somewhat suspicious. They emailed "due to a system-related issue" I needed to call them so that my account through one of their lenders could have a password reset. They asked for my login credentials, including password. When I called the lender to ask about this practice, they said they would never have credible.com ask for my password. I'm not sure how they have an A+ rating when every review is a one star.

    Credible.com

    Date: 08/09/2024

    Because the consumer's complaint relates Credible's activities as a financial institution and any response may include sensitive personal financial information, we have responded directly to the consumer with a complete explanation of their experience. We believe this private response fully addresses the consumer's complaint.

  • Chris B

    Date: 11/29/2023

    Chris B

    Date: 11/29/2023

    I would not use this company. I thought that I was just checking rates but they used my information to apply for loans to companies that I would never apply to. I received loan rejection letters from 2 companies so far. Credible portrays as though they are looking for the best rate for you and then submits your information to companies without your knowing. I will never utilize Credible again.

    Credible.com

    Date: 11/30/2023

    Hi *****,Credible is a marketplace for comparing prequalified rates with several lenders at once for different products, such as personal loans, student loans, and mortgage loans. When you create a pre-qualification request on our marketplace, you authorize Credible and the lenders on our site to perform a soft credit pull that will not impact your credit score. A soft credit pull involves obtaining your credit score and credit profile, including existing credit accounts, balances, etc. The emails you have received from lenders are called denial letters or "adverse action notices." Some lenders choose to treat a pre-qualification on Credible as an application and send these out if they are unable to offer rates. To verify that this soft credit pull did not impact your credit score, you may obtain a free copy of your credit report at annualcreditreport.com one time each year.We've proactively marked your Credible account as Do Not Contact, and you should have the ability to remove yourself from our partner lenders' correspondence as well.

  • Michael B

    Date: 06/16/2023

    This seems like a scam. They have all my info and they were unable to help me. But, I'm now getting offers from other companies I didn't get before. Credible also has already sent me an email to try for their services again and even suggest I do it once a month. I'm nervous about the information they have of mine.

  • Joseph E

    Date: 11/30/2022

    Joseph E

    Date: 11/30/2022

    This company took all my information and I believe it is a SCAM. I am terrified I gave them my address and Social when I went to submit it kept giving connection issue errors.

    Credible.com

    Date: 12/01/2022

    Hi ******,Thanks for taking the time to reach out with your review. Credible is a marketplace for comparing pre qualified rates with several lenders at once for different products, such as Personal Loans. Our records indicate that you came to our site on November 20th and prequalified for options through our partner lenders.We typically recommend people fill out the form on a computer using ****** Chrome. This combination provides the best experience on our site and mitigates most tech issues. If this does not solve your issue, please don't hesitate to reach out! To verify that this soft credit pull did not impact your credit score, you may obtain a free copy of your credit report at annualcreditreport.com one time each year. If you received adverse action notices from lenders, they may contain additional important information.

  • James N

    Date: 06/03/2022

    James N

    Date: 06/03/2022

    This company took all my information and when it was time for the reveal over the loans I was eligible for there was an internet connection but Im using the internet just fine on every other site and didnt have an internet connection issue when entering in my email, phone number, social security number, and address. Im very aggravated.

    Credible.com

    Date: 06/06/2022

    Hi *****, Thank you for contacting Credible and providing this valuable feedback. We have opened an escalation case on your account to look into this technical issue for you. One of our escalation managers should be in contact with you within ***** hours. We look forward to assisting you with moving forward with your application.

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