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Business Profile

Marketing Consultant

Practice Builder

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a small solo healthcare practice that has been struggling to get going during the pandemic. I was advised to get help with SEO for my site to drive traffic and increase calls and potential patients who may need my services. I contacted Practice Builder and thought they would do a good job and hired them in December 2021. Since then nothing that had been discussed or promised has happened and the worst thing is I have been trying to contact them for 2 months in all ways possible and not able to reach anyone. I keep getting billing invoices but for what work? I was supposed to be getting blogs written and so much more and nothing has happened. Yet I get bills. So the resolution I request is to get back my website back under my control on square space and stop any contact. I would like to get my website, ****** my business, and my reputation online safe and secure.

    Business Response

    Date: 10/28/2022

    Dr. ***********,

    It is important to me that we meet and exceed customer expectations and in your case my team did not meet that mark.  I apologize that we did not meet your expectations and did not respond to you in a timely manner.  

    I have communicated with our billing team to resolve your issues.  In addition to this I’ve passed this on to my team – we’ll make sure we use this experience to grow and learn as a team.

    Thank you for your patience. If you need anything else, let me know if I can help.  I apologize again for any inconvenience.”

    Please let us know if you have any questions or concerns.

    ***** ****

Practice Builder is NOT a BBB Accredited Business.

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