Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a patient using AdaptHealth services from 2023-October 2024 affiliated with ***************** (Group: WAK21; Member ID: *************. Starting November 2024, I have switched to another provider for my needs. I have communicated this over phone several times to stop billing me for random charges but the autopay seems to continue to bill. Please stop these charges immediately. It seems like such a fraudulent scheme.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was to supply a ventilator as prescribed by my doctor. Initially, they quoted me a co-pay of over $150. I informed them that I had met my out-of-pocket max and should owe nothing. They later confirmed this but still required a credit card on file, stating I would not be charged. This was around January 28. I scheduled an appointment, and they delivered the ventilator on February 10. At delivery, I signed digital documents that were not accessible for review. They did not inform me that signing would enroll me in auto-pay.On February 13, I received an auto-bill. I called on February 16 to dispute the charge, as their billing department had already confirmed I owed nothing. They claimed they were waiting on authorization but said if I was charged, Id receive a company credit, not a refund. I told them I never authorized charges and requested auto-pay be stopped. They assured me it was. However, I received another invoice stating my card would be charged on February 19. I called again, reiterated that I had not given permission, and was reassured auto-pay was off.Despite this, on March 1, my credit card was charged $158.28. I called on March 3, and they admitted their employee failed to cancel auto-pay. They confirmed it was now off and said a refund would be issued. I also requested my credit card details be removed from their system. As of today, I have not received my refund.I am reporting them for fraudulent charges and demand an immediate refund. I also want all my personal and payment information scrubbed from their system. I am no longer using their services and have returned the equipment. I called again today to review the situation and recorded the call. They refuse to provide recordings of previous calls. If needed, I can submit my recording.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adapt health is using predatory business practices once again. Agent over the phone and text system confirmed my INS covered my supplies at 100% and there was no deductible applied. I received a bill this week for $511 for said order of supplies. I contacted the help desk and their response is "agents cannot confirm pricing until the insurance accepts and processes the order," to which i replied "why did the agent lie to me then." the agent refused to escalate and simply told me to return the supplies for a refund, which i cannot do because they are medical supplies necessary for my chronic illness. This is the second time they have pulled this stunt, the initial time they overcharged me more than $200 and only refunded me after i filed a complaint on here. This is so incredibly predatory, and there is already a class action lawsuit in progress in ** for Adapt health doing this.