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Business Profile

Moving and Storage Companies

Daehan Express, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 9/2/2022 Payment: $12,000 as a Moving cost from ********** VA to ******* ***** KY Compliant: 1. Damaged furniture (We already disposed of the office desk, kids room drawers, kids' beds, TV and a lot of items) The damage on washer and dryers are obviously done by ****** because we didn't use them at the previous location in ********* VA. 2. Odors on fabric goods (mold and animal pee). We can't sleep in the master bedroom due to bad smells. We also can't start to put the clothes in the drawer due to the smell. How can I sleep in an animal pee smell bed? We will replace all master room sets. All blankets and pillows were scrapped. 3. Missing our stuff (Garage rack, stepladders, knives). Mr. *** said he intentionally missed the rack because of the space issue on the truck. How can I clean up the garage without the rack? I had to buy two new racks ($315.88) to start garage cleaning because the old one is very big. 4. Damage on the wall when bringing the stuff to the 2nd floor. 5. Mold on leather clothes and suites. 6. No explanation of moving our stuff to another location at the end of June. 7. No explanation of the insurance. I have never seen insurance documents before. 8. Additional $1,500 cost for the extension of the storage. He told us long term storage has no problem without any additional cost. That is why we chose ****** because we were not sure that our house will be completed on time. 9. The biggest concern is that he knew what was happening to our stuff when he brought them and assembled them. He didn't say anything. 10. Bad attitude of Mr. ***. I can't trust what he is saying. He is changing his words every time.

Daehan Express, LLC is NOT a BBB Accredited Business.

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