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Business Profile

Moving Services

NuWay Relocation
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Nu way relocation to do my local move on January 14, 2024.i had them pack some items, and my family packed the rest.I decided to pay for Full Value protection against damage or loss. The amount was $166.50 additional.Upon unpacking everything, we noticed that a box of Swarovski crystal collectibles were missing.I have contacted the owner, ******* ******* , about this issue several times. He has offered nothing to resolve this, and now is not answering my e mails. I also sent him a list of the items and approximate ******** appears that I threw away the fee for the additional insurance.based on my experience so far, I believe his company does not deserve a good rating with the BBB or any other rating agency.

    Business Response

    Date: 03/03/2025

    Mrs ******. It is unfortunate you can not find your collectibles. An initial walk through was conducted when the movers arrived. We then conducted a final walk through to make sure your received all items and everything was placed to your liking. We packed only your 2 lamps from the living room (lamp shades to match). The truck was completely stripped and turned in at the end of the day. The truck was 100% empty when the move was complete. You also signed for receiving all your items. We had nothing to do with your missing collectibles. We will be more than happy to refund your Full Value Protection (we do not sell insurance). You have approached us about "missing" items, so far each time you have had to call back and apologize to us because you found the missing item. It is highly likely you accidentally did not unpack one of your packed by owner boxes and it was thrown away. Every item/box that has handled our transported by NuWay not only made it to the destination, but made it in good order. 

    I will be refunding $166.50 via check. What address would you like the check sent to.

    Respectfully 

    NuWay Relocation

    Customer Answer

    Date: 03/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The address for NuWay to mail my refund check is:

    ******* ******

    ****************************************

    ***********, NC 27560

     


    Sincerely,

    ******* ******

NuWay Relocation is BBB Accredited.

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