We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optician

The Eye Center Doctors of Optometry PA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an eye exam for contacts lenses on June 25, 2024. After the exam the eye doctor, *******************************, gave me a trial pair of contacts. I put the contacts in, and immediately noticed that the left eye was off. It was very blurry. I mentioned this to him. So he had me read a few more of the letters on the chart. Then he stated "with these contacts your vision is at 20/15. I don't know what more you want" I was highly disappointed by his answer because the correct vision is 20/20. So if it's at 20/15 then it should be obvious that the left eye is too strong. But I figured, I will see if I can adjust to the new prescription. I tried for 3 days to wear the new prescription, but it was causing dizziness, nausea, and it was triggering migraines. So I called and made another appointment, to see if I could get the correct prescription. I also decided to get fitted for multifocal contacts this time. I thought maybe this would help. On June 28th I had my appointment. I never actually saw ******************* on this entire appointment. I only spoke with ******* who I believe is the Optician. She however, was going back and telling the doctor my issues, The issue was the same as last time. I cannot see because the left eye needs to be a lower power than my right eye, I have worn contacts for 32 years, so I do know what works best for my eyes. ******* relayed this information to ********************. His response this time was to say "it will always be a little blurry" I will upload my receipts. But I paid $268 on June 25th and $80 on June 28th. I will also upload a pic of the trial pairs that I have left. Just to show that I didn't even wear all of them. I am asking for a full refund and they can just take my prescription out of their system, since I will never use it. I have since went to a new doctor and she listened to me and gave me the correct prescription.

The Eye Center Doctors of Optometry PA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.