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Business Profile

Pest Control Services

Critter Control
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a contract with Critter Control to lay traps, to fix flashing and to apply guards over our outside vents. it is unclear what happened to one of the guards vents application because the vent was severely damaged. The only thing the technician was doing with installing over the vent and the vent itself which was working should not have be touched at all in the process of this installation. They mentioned something not needing to be done and took off $150 dollars on the day of installation. They did not mention anything about the damage. After they left, I realized that the vent was severely damaged, now a gapping hole into my house that was previously covered. I called and they came back and took pictures. Said that they wanted me to approve the work and for their insurance to fix the hole. This seems to me like they are looking to get paid twice once for the installation and then again for damage that had nothing to do with the original installation. I never got a satifying explanation on why the vent/house was damaged when it was not involved in the original work.

    Business Response

    Date: 12/06/2022

    *******,

    I have reviewed your comments regarding the damaged vent cover.  I agree that this is something that should have been handled while we did the initial repair.  Per our notes we did send *** to confirm that this is a warranty issue and needed to be fixed.  I must apologize that somehow after *** noted we need to replace the vent cover the actual work order slipped between the crack.  There is no excuse for this on our part, however, please note that we will fix this at no cost to you.  We can repair this and you do not have to be home, but if you prefer to be home when we do this repair we can set up a specific day and time to complete this.

    Please call the office or email us with your preference.  ************ or *****************************.com

    Again I apologize for this as this is not how I want our customers to be treated.

    *****

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