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Business Profile

Property Management

Elmay Properties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family rented a home in **********, ** for December 6-8 through VRBO. The host of that Property is Elmay Properties in *********. Along with the rental price, we paid a $1500 damage deposit that we would receive back after the stay-contingent on any damages. Upon arrival, we could not enter the residence with the code and lockbox on the front door. We immediately notified Elmay Properties. We contacted them by phone and text. Repeatedly. After 2 hours of waiting in the driveway of the property, ******** called. She told us that she was in charge of this property. She apologized for the issue. She offered to come help. However, she was more than an hour from the house. At that point, we requested a refund. ******** stated she felt we would receive a full refund because of the hard time we were having. At that point, we had to find another place to stay.We have spoken with VRBO. Sent all of the correspondence with the host. **** requested that the host refund us. The host decided to refund us of $1423.50 of the damage deposit. We were told there were stains on towels and a pillowcase. Those stains were absolutely not from my family. We never stepped foot in that property. Elmay Properties has not responded to our messages or phone calls. We would like a full refund of ****** on the rental fee and $76.50 damage deposit.

Elmay Properties is NOT a BBB Accredited Business.

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