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Business Profile

Public Works and Government Services

ReBuild NC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Works and Government Services.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "The home I agreed upon isn't what is on my property. The paperwork showed/tax rec. It's a 2 bedroom w bathroom. The one on site is a 2 bedroom 1 bath. Not handicap accessible."

  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rebuild program is program to help people to fix there houses at no cost to them. But the company that was contracted to fix the house messed t hw yard up completely and it leaves me to find some one to fix the problem that they made.

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for Rebuild NC back in 2021. I have lifetime rights to this property from my mother, and to my understanding, my nephew filed a fictious 2022 deed of this address. Rebuild has started the process of rebuilding my home and I was at Stage Demolition, and I have ALL of my personal property currently in five (5) pods. Rebuild NC sent me overnight letter in early May 2024 to informed me that they received a phone call that the property had been SOLD, which it had not. Currently, I am in an egregious position with ReBuild NC where the Case Manager has been given false information at times, the process has been constantly postponed, they have destroyed my house (August 2023), and in May 2024 removed Asbesto from outside where my house is currently a shell, and destroyed the septic tank.. I had applied for an extension that was granted June 16, 2024 that was NOT abided by where the final ruling was done on June 5, 2024.

  • Initial Complaint

    Date:04/25/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reimbursement for temporary housing. It is coming up on a year since I entered into an agreement with this program to provide temporary housing and since that time, I have not had any contact with anyone regarding payment. I have been emailing/calling and ***********************, Case Manager, she doesn't return the call. The switchboard operator says that she is making a note of my call once giving me the phone number to someone she says is *****'s supervisor however, she never returned the call either. ***** even claimed to have lost the agreement paperwork from my file however, I told ***** that she simply needed to go back to her original email, and she would have it, although I did send another copy of the agreement. All repairs are completed, and the temporary occupants have returned to their home months ago.I don't know how much the rate was because I never got the opportunity to speak to her about it so that is why there is a $1.00 in the space that says the money you paid the business.

ReBuild NC is NOT a BBB Accredited Business.

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