Complaints

This profile includes complaints for Stackhouse Properties LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stackhouse Properties LLC

  2310 S Miami Blvd Ste 238 Durham, NC 27703-4900

• 

  Stackhouse Properties LLC

  PO Box 14466 Research Triangle Park, NC 27709-4466

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ******** at *********** in May 2023 moved out May of 2024 they never have the same staff, the staff was always rude and very unhelpful like they didn't know what was going on or how to help anything, but my main issue that brought me here was my security deposit check. I got one in the mail in September that never worked out, wouldn't go through my bank, was told it was the ******** banks problem not mine. I called and called and called no one ever called or emailed me back. I drove 2 hours back the lady told me the bank would fix it and then said she'd call us that week, that was end of October early November, never heard a word. No one answers or returns our calls. The check was nearly 600 dollars my family really could have used and I'm sure I'll never see again but this "business" rotates employees so fast either they just don't care to help or someone helped themselves to my check. I want to know what happened, where my money ended up, why I got my check 3 months after moving out when I have texts from the manager getting my forwarding address the same weekend I moved out in May. Someone needs to answer for this.

• Initial Complaint

  Date:12/06/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 8th a email was received about hitch removal/cover up. Stating that they either had to be covered up completely or removed and that we could either remove ourselves or they would do it. We also received a paper copy in the mail. Me along with several others boxed ours in with wood, siding or metal because there wasnt any mention in the email about there being a restriction to what was used. Fast forward to today (2 months later) a text was received staying that it had to be covered with approved materials and metal, plywood or lattice was not approved to call the office to see what was approved and starting next week removals would be done. That a 300-$500 fee would be added to our accounts to cover this

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a year ago they put new mailboxes out . They have had nothing but problems. And its been months since I can get my mail I have to go to post office to pick it up. The post office is having hard time for the park to communicate with them. The park wants to say its the post office responsibility and the post says its the parks responsibility cause they are the ones that put them in and not functioning right.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stackhouse management bought our mobile home park 3 years ago. Since then, they have raised the rent 200 dollars and are not providing life sustaining resources. The water is shut off at least once a week with no notice and remains off for up to 24 hhours.We pay our water bill separately and they are current. They occasionally give us bottled water but that does not make up for the lack of ability to shower, wash laundry, ect. People work! My son works at a mill where it's 120 degrees and he's covered in drywall dust. HE NEEDS A SHOWER! I have had to rent hotel rooms to provide water for my family. This is unacceptable! The ongoing recurrence of no water is unacceptable. This has been an issue for a year!

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 14/24 we lost water , we have called all numbers listed for this company for assistance and have not received a phone call back or any type of assistance or update on what can be done to fix the issue.

• Initial Complaint

  Date:04/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a property from them exactly a year ago 4/20/2022. I have been waiting on them to contact me about the title to the house, and in January of 2023 I reached out to the property manager via email. I was told from her she had it and just had to deliver it. Every time I would try to schedule a time and day to receive the title she wouldnt respond until I reached out again, and she would have to same response every time Let me know when you are available and I can meet you and she would proceed to ignore my emails again and again. It has been 4 months and I havent received the title to my house.

  Business Response

  Date: 04/25/2023

  We understand that things change quite a bit with new park ownership and that sometimes issues that seem easy to solve are more complicated than they seem from the onset.  The park manager is working on securing titles for all residents who have paid off their homes. Unfortunately,this endeavor is taking longer than we foresaw, as ** ********************** has their own set of rules we must follow. This had led to an unforeseen delay in securing your title. We have found a solution and are implementing that solution, now. As there are over a hundred homeowners in the park, the solution will not be a one-day event, but an ongoing process. I appreciate your patience and promise that you will be hearing from us to arrange to have your title work completed, in the very near future. Our main goal is to make the park better than it was and we're working hard to make that happen. I hope this information addresses your concern, as Stackhouse Properties strives to do our best in facilitating positive relations with our residents.

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19962522
  
  I am rejecting this response because: Originally the park manager has said multiple times, that she has our title on hand. Aside from that she failed to follow up on our request to meet up every single time even though it was her idea. 
  
  Sincerely,
  
  ****************************

  Business Response

  Date: 04/26/2023

  While we do have the titles in our possession, some are not in our company's name, but rather the previous park owner's name. We have to officially get those transferred to our name in order to give them to the tenants, which has to be done through the ********** of ***** Vehicles (DMV),which takes time and depends on other peoples work schedules as well.Additionally, we had back taxes that were unpaid due to an accounting error; that's why our manager was unable to meet with this tenant, as she couldn't do any title work until those taxes were paid. We have now resolved that issue, so this process should go much smoother now. This particular tenant should be in possession of his title within 72 hours. We understand the importance of this matter and appreciate your patience as we continue working to get these titles in the tenants' hands. Thank you. 

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took over ****** **** property the beginning of January. Since they have taken over it had been down hill. We’re suppose to be purchasing the trailers. They still want control over it. They want to know whose residing inside of the home. There overcharging for the trailer. They have changed the lot rent twice since a since six month period. They send out notices talking about make sure yards are free of debris. But will not manage the upkeep of the yard. Our yards are just getting cut since June. The property manager * **** stated weed care is not part of the upkeep. The lot or yard does not belong to us. Stated will not be reimbursing those that are getting the yards cut or weeded. We live in a neighborhood that has elderly well as young population. Some are on a fixed income that cannot afford the increase. They recently, added a an infrastructure of $20 monthly to everyone. That’s excessive well as money that individuals may not ever have to Access. When asking for proper paperwork, it is never received. When trying to call the office no one ever pick ups. We have not purchased these AS IS trailers yet, they are telling **** County that we own the trailers. They are requiring us to have Home Owners insurance. No proof that we’re buying these trailers, nor are they reporting anything to credit bureaus. I have asked many times for my paperwork well as my information to be reported. The response is they will get in touch with you. The neighborhood looks abandoned. If we decide to purchase a barn, they want there name on the paperwork. If late paying Rent.. from what there’s statements says. They will send papers out to vacate papers in thirty days . No communication on there end, why upkeep of property wasn’t performed Seems like a money scheme.

  Business Response

  Date: 07/28/2022

  We understand that things changed quite a bit with new park ownership, and all that change at once can be quite a shock. Stackhouse Properties works very hard to improve the properties we purchase. One of those improvements is enforcing the park rules. Knowing who is residing in the park aids us in eliminating crime, which is why we require every resident 18 and over to complete a background check for felonies and sex crimes. As for the yard upkeep, we have a contract for the lawn service, unfortunately Mother Nature has not been cooperative with his cutting schedule. That said, they have done their best and have even come out during the weekends to cut, when it has been too wet to cut during the week. The yards and common areas were cut just last week, in July. Stackhouse is proud that we have aided in turning many renters into homeowners, in ****** *** ***** by facilitating the sale of the home to the resident who had previously been renting.  We report all home purchase to **** County, as we are required to, under the law. At this time, we are not reporting to the credit bureaus, but you are welcome to sign up for the free services that monitor your bills and reports those timely payments to the credit bureaus. Our requirement that you carry homeowners’ insurance is a benefit to the residents and the neighborhood, as a whole. If there was a fire or some other calamity homeowner’s insurance removes any worry regarding paying for damages to your home or your neighbors. Unfortunately, rent increases are necessary to cover expenses. The same is true for the infrastructure fee. Lastly, we have a system, at Stackhouse, that allows all levels of management to monitor correspondence between residents and property managers, this assures that all questions and requests are addressed in a timely manner. I personally spoke to the complainant mere minutes before this complaint was filed. Our main goal is to make the park better than it was and we're working hard to make that happen. I hope this information addresses some of your concerns. 

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This corporation is horrible. The Mobile park I live in, our lot rent used to include amenities for Water, Sewer, trash, and road maintenance. Stackhouse purchased the park 1.1.2022, raised our monthly lot rents $65, Took away all amenities. Our roads are hazardous with huge pot holes. They installed water meters on all the homes, and in the process busted homeowners pipes, which they said the homeowners were responsible for fixing. They charge us for water, and sewer. Every home has it's own Septic tank, and some older ones share a septic tank with their neighbor. None of us are connected to city sewer. It's a shady practice and pretty sure it's against the law to charge for sewer when we don't use city sewer. To top it off, they charge a service fee. They use another company 5 Star Metering for us to pay the water bill, and that company charges a service fee to pay your bill. It doesn't do any good to try and call them, goes to voice mail and no one calls you back. Long time residents are leaving! They send out new park rules, but none are enforced. Our once nice neighborhood is now gone. Is it legal for them to charge us for sewer, when we have Septic tanks? Stackhouse properties, or by their other name they use here, Jones Estates are uncaring, unethical and ripping people off.

  Business Response

  Date: 07/15/2022

  We understand that things changed quite a bit with new park ownership, and all that change at once can be quite a shock. Stackhouse Properties works very hard to improve the properties we purchase. Although the previous owner included the water, septic, trash and road maintenance in your rent, things in our world have changed drastically over the last few years and it's no longer feasible for a landlord to pay all those fees for all their tenants. The previous owner stated during the closing process that he was about to implement the same changes. 

  We have addressed the issues with water meter installations and narrowed down tenant and maintenance department responsibilities. We have also credited a few tenants water bills to help offset ones that showed an extreme above average amount of water being used. As far as billing tenants for water usage and septic usage, we do charge per 100 gallons for water coming into the home and for water going out of the home.  The charge for sewer/septic is designed to cover keeping up with maintenance and upkeep as we cover all the costs involved with maintaining the tanks and systems and yes there is a service fee and that goes to the meter company. We have no control over their office and answering the phones, hopefully that will improve in the near future. 

  And agreed, the roads in our park have seen better days, but that's part of some of the good things Stackhouse Properties has planned for our park. We are in the process of reviewing bids to pave the park and in the mean time we've done our best to fill in some of the trouble spots.. and yes, we have been slow about enforcing park rules, and you're right about that. Rest assured, that's one of the changes that's coming soon. All the training and guidance for the park manager has not been completed, but it has been scheduled. Our main goal is to make the park better than it was and we're working hard to make that happen. I hope this information addresses some of your concerns. 

  ******* ******** Property Manager

  ****** ******* **** ****** 

  Stackhouse Properties LLC

• Initial Complaint

  Date:06/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no way to contact anyone in management. There are no names or numbers, not even a live person to answer the phone. I have a serious issue with a faulty air conditioner that is under warranty. They have sent someone out here twice who has been unable to fix the issue. I ended up in the ICU for a week due to this company not even having an after-hours emergency number.

  Business Response

  Date: 06/20/2022

  We were first notified on 5/12/22 that there was an issue with the Air Conditioning unit leaking water inside the home. Regional Manager contacted Resident by phone and scheduled installer to come out and access issue. Installer came out and adjusted drain pan the next business day  for condenser as well as checked temperature of air coming out of vents that read 40-41 degrees. Also Checked charge on the air conditioning unit. No other issues or repairs were required. On 5/16/22 we received another email stating there was still leaking inside the home from the air conditioner and that the thermostat was not on at all. Regional Manager called and spoke to ******* ********. Installer again came out to the unit the next business day there was no water on the floor and was told that the water was not longer pooling on the floor. The temperature inside the home read 73 degrees and the outside temperature of 90 degrees Fahrenheit. The vents read 41 degrees air flow and the charge read normal for the unit. Resident was informed that the thermostat due to it being an Eco bee that if the Wi-Fi lost connection that it would constantly try to reset. Resident contacted us 5/31/22 again stating now that the AC unit is not working at all, and that the thermostat has no power. Again, our installer went out to assess the issue and no one was home. Drain line outside was condensating which indicated cooling inside the home and charge was checked. The most recent call was made on 6/8/22 and due to the installers busy schedule and peak weather he was not able to come the same day or within 24 hours but will be out to access the issue within 48 hours and will be there 6/10/22. 

  Customer Answer

  Date: 06/22/2022

  
  Complaint: ********
  
  I am rejecting this response because: The issue is not being able to speak to a live person within the company or escalate an issue. Although the air conditioning issue is fixed I am concerned moving forward with the clear lack of effort on customer service. All of this companies Google reviews reflect the same experience. This company runs an outstanding community. Our family feels very fortunate to have purchased a home here. I just hope this growing company can work harder to improve their customer relations. Its a real shame to see such disappointing reviews when its apparent they are making a good effort to improve the quality of life in their communities. 
  
  Sincerely,
  
  ***** ********