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Business Profile

Spa

Recovery & Rehabilitation Wellness Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November, I was given a gift certificate to BR3, now Recovery &Rehabilitation Wellness Spa. Due to illness, I was unable to use it until recently. When I called bR3, the spa was called R&******, same phone number and address as bR3. They would not honor the certificate, nor return the $185, had I called by March, they would have. I still want the treatments that the certificate includes.

    Business Response

    Date: 06/11/2023

    R&R has been unable to confirm the validity of the gift cards sold by the previous owner. R&R has requested access to the *** system the cards would have been tied to and the previous owner has denied that request. 

    Please let us know if any other information is needed.

    Thanks,

    ******** Littlejohn 

Recovery & Rehabilitation Wellness Spa is NOT a BBB Accredited Business.

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