Complaints

This profile includes complaints for Culligan Water Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Culligan Water Conditioning has 2 locations, listed below.

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  Culligan Water Conditioning

  816 N Hardee St Durham, NC 27703-1514

• 

  Culligan Water Conditioning

  PO Box 11148 Durham, NC 27703-0148

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing adjustment and actions based on the following will satisfy the matter:-As previously requested in writing, I require complete itemized statements, invoices, amounts payable and the like that reflect exactly what I have been billed for, including but not limited to: deposits, number of water containers, rental equipment, delivery/pick up fees, additional fees/surcharges, and anything else that Triangle Water of Durham ran on my credit card after permission was revoked in writing due to billing discrepancies. What I have received does not demonstrate complete billing.-Details on how the "early termination fee" was calculated as well as what the "miscellaneous" line item refers to on the agreement ***** Larliez purports to stand by? Why is the line item labeled " Water Service R&C Cooler" not filled in and blank on this form you stand by - yet I was billed $34.40/month for cooler rental on the invoices monthly? I as well as you have the email(s) where Triangle Water, Culligan employee **** ******** quoted me $3/month for the cooler rental. Billing adjustment needs are one of the reasons for the complaint and credit card disputes.Finally, as part of the resolution, I contend Triangle Water and ***** ******' refusal (to written requests) to demonstrate Triangle's water quality confirmation/evidence including testing and certification and quality control that is consistent with Consumer Product Safety/GCC for water my family was to be consuming that I raised concerns with based on taste, clarity, brand and condition of the containers I was being delivered by the named party. I do not want to be billed for anything that does not expressly demonstrate adherence to these standards. Saying "it is reverse osmosis filtered" does not suffice this standard in any capacity.-Finally, satisfactory billing adjustments for what I was quoted in writing combined with no more threatening calls and final billing via **** based on the above will be the end of this matter.

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a water softener from this business. As part of this purchase, I was automatically enrolled in the platinum plan which provided salt for the softener and regularly changed out my house sediment filter. The first year of this plan was free, afterwards a recurring subscription was charged to my credit card.I started being charged in August of this year. I paid the $61.55 /month for August and September. Then I cancelled the plan with the understanding that I would do my own maintenance starting in the month of ********** September, a technician came out as part of the platinum plan service to change the sediment filter. I was charged an additional $214.89 for this service call, despite the fact that it should have been covered under the platinum plan (I was paid up through September). I called the company twice, and both times the person answering the phone agreed I should not have been charged, but needed a manager to reverse it. The charge was not reversed or refunded.Then I went to my credit card company to dispute the charge. The credit card company sided with me and reversed the $214.89 charge.On December 1, I was charged again for $263.27 for Returned Funds and an additional $45 returned funds fee. Once again I called the company, and once again I was told a manager needed to refund it, but the manager would get to it later that day (they did not).I am requesting a refund of the most recent charge of $263.27 to my credit card that is re-charging me for a previously disputed charge that was for services I had paid for as part of a subscription plan before I cancelled the subscription.