We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Septic Tank Contractors

Appalachian Septic and Grading
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Install on 08/01/22 ********************* with engineer *************************** quoted us for a new septic system with a pump tank. When I purchased the property he was to permit and install the new system. Appalachian Septic was paid in full the day of me purchasing the house. They installed it a month after the purchase.I had issues with the new system from the start. The alarm for the pump tank would turn on consistently on a monthly basis, sometimes several days in a row. Often I would have to manually switch on the pump. I called **** to inspect the system 4 times since we owned the property, he assured me it was operating as normal. The alarm once again went off in May of 2024. I decided to open up the pump tank myself to take a look at what the issue might be. I found a 8 in crack in the tank that was 3 inches wide. Ground water was pouring into the pump tank whenever it rained. **** had told me ground water was entering the tank after the installation but he said he fixed it. The crack is not repairable, the tank will have to changed out. I made a video and took pictures of the crack in the septic tank. I sent the video to **** and he claims I must have had a vehicle in my backyard that broke the pump tank. There is a tree and a ***** blocking the way to the tank, a vehicle cannot fit in my backyard. He sent me an estimate of $4000 for the repair. I have had two other septic contractors look at the pump tank. They have said the damage is due to improper back filling and install. I have called ***************************(the engineer). **** said that **** did not follow his instruction for the install for this job and other installs. he never closed the permit, it is still open 23 months later. **** and **** are not speaking to each other. They will not take my phone calls. I cannot get this permit closed or my septic system repaired because they are being unprofessional. In turn it is making it very difficult to sell my house.

    Business Response

    Date: 08/24/2024

    We have spoken to ********************** and we dropped off a new tank at the property. We have the repair schedule for 8/26/2024 when the pump out company can come out.

    Customer Answer

    Date: 08/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

     

    They have responded. I am waiting on them to repair the system. It might happen next week. 

    Thank you 


Appalachian Septic and Grading is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.