Complaints

This profile includes complaints for LogiPrep LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LogiPrep LLC

  1919 N Bridge St Elkin, NC 28621-2105

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  LogiPrep LLC

  3709 Park Overlook Ct Ellicott City, MD 21042-2258

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am from ******** and have been working with this USA-based warehouse for the past 8 months, but they have consistently been dishonest with me. My total inventory with them was 6 pallets, yet they kept billing me for storage of 21 pallets every month. When I asked them for an explanation, they threatened me, saying that if I didnt pay the storage fees, they would sell my inventory to someone else and stop processing my orders.Currently, I still have $6,000 to $7,000 worth of inventory with them, but now they have taken things further by deactivating my portal and seizing control of my inventory. Additionally, they are nowthreateningme.

  Customer Answer

  Date: 01/29/2025

  Dear Better Business Bureau,
  I am writing to formally lodge a complaint against Logiprep regarding their unethical and fraudulent practices that have resulted in financial loss and unauthorized withholding of my inventory.
  Complaint Details:
  Overcharging and Incorrect Billing:
  My account balance with ********************** was $595.47, yet they demanded an unjustified payment of $1,050 without providing a valid explanation.
  Upon questioning the discrepancy, instead of addressing the issue, they threatened me and suspended my account without any resolution.
  Unauthorized Possession of My Inventory:
  Logiprep currently holds inventory valued between $6,000 and $7,000, which rightfully belongs to me.
  Since suspending my account, they have refused to release my inventory or facilitate any return process.
  Supporting Evidence:
  I have attached proof of the incorrect billing, account balance, and inventory records to substantiate my claims.
  Request for Resolution:
  I kindly request the BBB to investigate this matter and intervene on my behalf to:
  Ensure Logiprep either releases my inventory immediately or compensates me for the total value of my held stock.
  Review their fraudulent billing practices and take necessary action to prevent further exploitation of customers.
  I appreciate your prompt attention to this matter and look forward to a fair resolution.
  Best regards,
  Bilal

  Business Response

  Date: 02/11/2025

  Customers initially started working with ******************** on November 13, 2023. Due to repeated delays in invoice payments, the first account was deactivated after reaching a default status. Despite this, LogiPrep extended courtesy by allowing the creation of a second account on November 11, 2024, and continued providing services based on the commitment to settle outstanding invoices. However, there have been consistent delays in payment, with multiple requests to defer payments.
  Regarding storage charges, LogiPrep follows a standard pallet size of 48x40x40 inches. Upon receiving the inventory, many pallets exceeded these dimensions, requiring them to be split into standard pallet sizes. This resulted in a total of 21 billable pallets instead of the 6 pallets originally expected. This is a standard industry practice, and storage charges have been applied accordingly.
  For the past two months, the storage invoices have remained unpaid despite multiple reminders. Outstanding balances must be cleared for continued access to services, including portal access and inventory management. At this stage, the only requirement is for the overdue invoices to be settled so that the remaining inventory can be retrieved without further delay.
  LogiPrep remains open to discussing this matter professionally and working toward a resolution.
  
  Overcharging and Incorrect Billing: 
  a.The total outstanding balance amounts to $1,765, which is calculated as follows:
  ********* Charges: $25 per pallet for 21 pallets over 2 months ? $1,050
  2.Shipping Fees for Processed Orders: $245
  3.Outstanding Balance from Previous Account: $470
  ******************** s storage policy requires unique SKUs to be stored on separate pallets, with each pallet measuring up to 48x40x40 inches. Based on this policy, the customers inventory amounted to 21 pallets, including stock carried over from the previous account and newly received inventory. These storage charges are standard and have been consistently applied. (Supporting details, including pallet numbers and images, are attached for reference.)
  
  b.LogiPrep has always maintained open and transparent communication with all customers: A dedicated ************** and team members have been consistently available to discuss any concerns. The customer has regularly received detailed breakdowns of charges through phone calls, as per their preferred mode of communication. At no point was any inquiry ignored or left unresolved.
  
  When the customer was asked to settle the outstanding invoices, they explicitly stated that they no longer needed the inventory and instructed LogiPrep to dispose of it. A screenshot of this conversation, along with its English translation, is attached for reference. (Image A)
  
  c.LogiPrep is not holding the customer's inventory: The only requirement for the release of the inventory is the settlement of the outstanding balance. Once the due amount is paid, the customer is free to retrieve the inventory without any restrictions
  
  d.LogiPrep is still receiving return orders on the customer's behalf, which is an ongoing billable service: Despite the account suspension, the company has continued to process these returns rather than refusing service outright. Screenshot attached for his recent received inventory from our portal.  (Received inventory Info)
  
  Despite LogiPrep s continued efforts to provide services and resolve outstanding balances professionally, the customer has posted false and misleading reviews on ******, which have negatively impacted our business reputation.
  These reviews were made in retaliation after repeated non-payment of invoices and requests to settle outstanding balances. LogiPrep remains committed to transparency and fair business practices, and we urge the customer to address this matter professionally by clearing the dues and retrieving the inventory.
  
  

  Customer Answer

  Date: 02/12/2025

   I am rejecting this response because:
  
  These individuals are attempting to scam me. Initially, they informed me that I had six pallets in their warehouse, and I have already sold four of them. However, they have deliberately stored my products in a way that takes up more space than necessary. They could have stacked one product over another, but they chose not to.
  I have also attached another picture, which clearly shows that they intentionally charged me over $500 on the 10th to falsely inflate my pending balance. This is evident when compared to my previous pictures, which accurately reflect the actual amount I owe.
  If they do not reimburse me for the cost of my products, I will take legal action against them. I am fully committed to shutting down their fraudulent warehouse, as they have received multiple negative reviews from other clients. You can verify this by checking the reviews on their website.