Complaints

This profile includes complaints for Crystal Coast Management Consultants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Crystal Coast Management Consultants, Inc. has 3 locations, listed below.

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  Crystal Coast Management Consultants, Inc.

  7901 Emerald Dr STE 1 Emerald Isle, NC 28594-2880

• 

  Crystal Coast Management Consultants, Inc.

  8101 Emerald Dr Ste C Emerald Isle, NC 28594-2716

• 

  Crystal Coast Management Consultants, Inc.

  PO Box 4455 Emerald Isle, NC 28594-4455

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a condo that is managed by Crystal Coast property management for our ***. During our closing on Aug 30th this property management received the *** fee for Sept from the sellers . In addition, a check that covered the special assessments fees for three months to closed out the special assessments for Sept, Oct and November. We are being charged still for the ******* ***, and the special assessments, even though the statement that the property management company has provided shows has been paid. When contacting the property management over the phone, through email, and in person I am not allowed to speak to anyone who can resolve the issue, I have requested multiple times in writing something that verifies that we do not owe these fees but have only been told verbally that we do not owe theses fees. With each passing month this property management company tacks on additional fees that do not belong to us. We have paid in full our *** through November and at closing all fees have been paid and we want our account to be cleared. We have been told its their billing departments problem and not theirs. Billing belongs to their company. Please assist with resolving this issue. Thank you.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a new neighbor of that was under temporary HOA management of the mentioned company. Our neighborhood had been complete for about a year which was the time we were told that we could take control of our HOA. I have tried to contact the manager at the company, ***********************, via office, email and phone without much help. I last heard from him on 8/10/23 and he said documents would be going out the following week to the homeowners. We have asked for financials and got one a year ago but have not received anything updated. They are still collecting money from homeowners and charging late fees although unable to communicate. We have tried every feasible way to take control from this company and there is now concern of if they are dealing with our money honestly. He is never in the office to speak with and no one else can give any information about this issue other than dealing with taking more money from us. They were supposed to come out with the developer and builder and evaluate anything else that needed to be done and claimed they did but no homeowners saw this or were advised on anything being fixed.

• Initial Complaint

  Date:10/06/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/*****,I am writing to file a formal complaint against the Crystal Coast Management Consultants/ *** regarding their failure to address multiple maintenance issues within the Retirement Subdivision ************ of *********. This complaint concerns the lack of response, negligence, and mismanagement of funds that have severely affected the homeowners and violated the promises made by the ***.I represent my client, ***********************, who resides at 202 Morningstar. ******* has repeatedly requested repairs on the exterior of her property, with specific detailing the damage done by the *** appointed landscapers and/ or its representatives. Despite numerous notifications and work order requests, the *** and management company have continuously ignored these pleas and have failed to rectify the situation.One of the major concerns is the exorbitant homeowners association fees, amounting to $3500 per year. These fees are paid willingly by the residents of the retirement subdivision, with the expectation that the money collected will be allocated towards the maintenance and improvement of the community. However, it is evident that the *** and management company have been diverting these funds for purposes other than their intended use.Furthermore, when I personally contacted the management company to address these issues, I spoke with *********************** the specific person responsible for handling work orders. Unfortunately, my conversation yielded disappointing results, as she explicitly stated that nothing had been deemed a priority. This lackadaisical approach towards resolving important maintenance concerns is unacceptable and demonstrates a clear disregard for the well-being and satisfaction of the residents.The continuous neglect of the maintenance requests not only affects the current homeowners but also poses great hindrance when attempting to sell properties within the community, like my clients. The refusal to address these issues not only diminishes the value of the homes but also reflects poorly on the reputation of the retirement subdivision as a whole.In light of these circumstances, I implore the Better Business Bureau to conduct a thorough investigation into the practices and conduct of the Company. It is of utmost importance that appropriate action be taken to rectify the situation and ensure that the residents receive the necessary repairs and improvements that they have been promised and that they rightfully deserve.I kindly request that the Better Business Bureau take immediate action regarding this matter and keep me informed of any findings or steps taken to address these concerns. My client, along with other affected homeowners, eagerly awaits a resolution to this ongoing issue.Thank you for your attention to this matter. I trust that the Better Business Bureau ************************* the rights of the homeowners and bring about a fair and just outcome.Sincerely,******************************* **********