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Business Profile

Bedding

ABC Mattress Discounters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday March 8 I went to the ABC Mattress Discounters on *************************, **. I spoke with the Salesman- ******************* about buying a Queen size Mattress. I told him that I have a bad back with 16 titanium screws in my back- neck and body. I needed a good supportive mattress. I had a foam mattress and over time it sags around the edges and in the center. I wanted a Hybrid mattress which would prevent sagging and last longer plus the foam top would match my back. He showed me 3 beds to choose from and only one I thought might work. But I told him that I needed to make sure it would work for my back, He said not to worry it comes with a 10 year warranty. So I selected the Sealy- ********************* Silentnight Mattress. He told me that they would deliver the bed 3/12/24 between 12-2:00 and take my old queen size foam mattress away for no charge. I told him again that I have a very bad back and wanted to make sure if I had any issues I could return the bed. He said no problem. **** and his assistant came and delivered the mattress and removed the old one. After just one night's sleep I was in too much pain to sleep on the mattress ever again. I called to try to get *** Mattress and ******************* to pick up the bed and get my $850 refunded. **** refused and said that by NC law he can not take a bed back even if it was just used for one night. I said ******** and many Mattress dealers offer 90 day to 1 year returns if not satisfied. He still refused saying NC law prevents it. Once I involved my bank and dispute the purchase and contacted the ****** ***************************. **** called and said the owner would repay my $850 and that he would collect the bed. The Mattress was picked up on 3/28/24 and I have a receipt for the picked up Mattress- but as of today I still have not gotten the $850 refund to my Bank by the owner of *** Discount Mattress. If the merchant has gotten back the mattress how can they charge me for a product that I never got?

ABC Mattress Discounters is NOT a BBB Accredited Business.

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