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Business Profile

Business School

ABC Bartending School

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ABC Bartending School's headquarters and its corporate-owned locations. To view all corporate locations, see

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ABC Bartending School has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/19/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled in this class and was highly disappointed with their service. Their instructor was rude to me my first night and I paid for a 3 hour session. We were let go after 2 hours. I signed a contract but never turned it in to them because I was so dissatisfied with the course. I was charged a $100 non refundable deposit. That I'm okay with but you can't charge me the other $195 for courses I did not attend and nowhere did it say that I couldn't cancel the day of the next scheduled class. I have emails, documents, and my own written testimony that I supplied my creditor *********** with as evidence of their negligence and terrible customer service. I only called them once and emailed them once but was told to stop harassing them and to not trespass and that I was trying to steal more money from them because my creditor gave me a temporary credit... I have attached below my documents I submitted to my creditor. I called my creditor first before the merchant because I just had a feeling they would not uphold their end of the bargain after reading poor reviews online. I deserve my refund of $195. This treatment was absolutely ridiculous I did not sign and turn in any documents stating that I would pay the rest of my bill until I completed 50% of the course. Which I did not finish 50% of. I only attended one class out of four. I told the organization my fraud claim would drop if they refunded me my money but they refused and voiced mostly false accusations towards me which Is why I am here now. My letter down below for *********** explains the situation a lot better than I am now. I just want this problem resolved, I have no ill will against this company. I just want back what's rightfully Mine.

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I registered to attend ABC bartending school (Little Rock location) starting 8/23/22. I paid tuition in full ($295) when I arrived for the first class on the 23rd. Class was to start at 6:00 pm and end at 9:00pm. Class didn't start on time due to instructor doing some paperwork. She was also having side conversations with a student that was there for a missed class. There were two students that had missed class #3. The instructor asked us new participants if we would be ok with doing class #3 instead of our first class. This was very awkward as the new students had no idea what was going on. When class #3 ended (approximately 6:45 pm) the instructor said we could leave. So instead of 3 hours of instruction we received approximately 30 minutes. I wanted to get my money back.

      I called the main office twice. The first call I reached someone who said they would forward my refund request to the "CEO" and asked for the last four digits of my credit card. Since that call on 8/27/22 I have been unable to get a response via phone, email, texting through the website. I had emailed once with no response. I did a follow-up email requesting a refund "second attempt" which did bring an immediate hostile reply as since I mentioned I would file a complaint with the BBB. Attempts to resolve via email were not productive. I believe this is a common practice with the company of not providing refunds. There is in fact a refund policy which I reviewed on the first class day.

    ABC Bartending School is NOT a BBB Accredited Business.

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