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Business Profile

Colleges and Universities

Sylvan Learning Centers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter did ************************************************************************************************************************************ Kindergarten for not master these skills. Come to find out they simply throw her on the iPad with 3-4 other kids at the table and consider that mastery. I requested a refund for unused sessions on 7/23 and took her to another tutoring center hoping for better results. My refund request had still not been processed back to my YTS account on 8/5! I followed up with center via phone and they said that the owner can do it whenever they feel like and advised me to email the center director to speed up the process. I sent email to which the director replied They sent an email to follow up with owner on request . The owner approved the refund on 8/6 but they did not receive confirmation that the refund was processed or when it would be processed. It is now Friday (8/9) and ** having to email them again to see where this refund is so my daughter can start her tutoring at her new center. 0/10 would not recommend doing business with this place and I would appreciate this refund expeditiously so my daughter can start her tutoring with an actual 1 on 1 teacher.

Sylvan Learning Centers is NOT a BBB Accredited Business.

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