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Business Profile

Copiers

Systel Business Equipment Co., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Copiers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have leased a copier from Systel for the past 3 years and I have had issues with their accounting department since day one. I even added another printer to my account and when it didn't work out, it took 2 cycles to correct the billing. The company came and changed out the 2nd printer and it didn't work either. I was even charged for the copies that the service tech used when they would come to fix my issues. This process to delete the 2 other printers took 2 mos to get correct in billing. When I contacted the company in reference to the bill, they didn't know that I no longer had both printers. It took up to 6 months to get a corrected invoice due to the fact that I would have to wait on someone else to return before the matter was resolved. Also, my credit card was used to pay someone else's account. Now I have been charged $5,000 additional that was not charged initially. I paid the invoices I received. Then I get an invoice that stated they left off other fees, and I am expected to pay for their mistake as well as pay the current invoice. I don't believe that I should pay for the errors in the billing department. I only want to pay the current charges.

    Business Response

    Date: 01/30/2023

    Good afternoon,

    I have left 3 messages since January 9, 2023 for ************** to try to understand her complaint and what would be an agreeable billing adjustment for her as requested in the complaint. However I have not received any return call from her. I will continue to try and update the complaint notes accordingly.

    Thank you,


    *******************
    VP/ General Counsel
    Systel Business Equipment
    *************************************************************************************
    O: ************ F: ************
    systeloa.com

Systel Business Equipment Co., Inc. is NOT a BBB Accredited Business.

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