We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Crawl Space Contractors

Koons Crawl Space Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Crawl Space Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a contract with *** koons To do my insulation, siding, and roof as well as enclose my crawl space. ******* never was vented, and all the vents to the home were covered. my metal break on home was never finish. His guys dis **** worth of damaged to a brand new hvac system that was just installed. All the headers for the windows they installed didnt have plywood in the center as well as a main support beam holding up the second floor. Also the insulation was never blocked or properly vented at the vents on ends of of the roof. Couple of the vents in crawl space have fallen out. I have no ridge cap vent on ******* that was in the contract. All the nails used for my metal break are already rusting

    Business Response

    Date: 01/15/2024

    We strongly disagree with the statements that have been made. ************* and I agreed on 10/20/2023 that that i would forgive the amount owed on invoice #**** for $**** for all unfinished work and imperfections. Our company lost money trying to help. We didnt charge for many items. The fact is that we didnt receive any money up front or during the entire project, until 5 days after the settlement. I fired the person in charge of the project. We no longer do construction. That division was shut down.  Again we settled for **** forgiveness of invoice # **** For All unfinished work and imperfections. 

    Customer Answer

    Date: 01/16/2024

     
    Complaint: 21146743

    I am rejecting this response because: all the work that was involved in the **** wasnt even completed and what was completed had to be ripped out and redone at my expense. The beams that your contractor installed were hollow in the center and useless. The window headers on exterior wall also useless. The work that was for that **** was the stairs the 2 doorways 2 lvls and one beam downstairs. The doorsways were not finished or even done correctly so those had to be removed. The main support beam down stairs same thing not done correctly and replaced the only thing that  i didn't have yo redo was the lvls in 2nd floor. The roof venting was in contract the windows with headers thats had no plywood in center. The metal break not staying on and not finished. The insulation doesn't have barrier against the ends of my roof and now covers the vents along the edges of my entire attic area. This job was originally ***** yes i was given **** off but im well over that to correct all of these is***s. Koons was not paid upfront because thats what he told me in the beginning. The contractor was not fired 5 days after but *** Koons removed him on the spot at my house the day he was paid and then never completed all the other stuff that he was paid for. Also my hvac was damaged during the removal of siding and ************ plumbing and heating gave me a price of **** to fix unit and redo the lines going to the second floor for unit as well as attached the duck work back up in the ceiling of the attic. All of this is well over ****. When i first hired them i felt as though they were professional but when the owner of the company is talking with me on the phone and yelling at me because blantons representative is explaining the damage his crew did and repeatedly saying to *** him over and over and then hangs up! This is not a professional business in my opinion 

    Sincerely,

    *****************************

Koons Crawl Space Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.