Complaints

This profile includes complaints for Showcase Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Showcase Restoration

  125 Drake St Fayetteville, NC 28301-4709

  
• 

  Showcase Restoration

  5845 Yadkin Rd STE D Fayetteville, NC 28303-2656

  
• 

  Showcase Restoration

  PO Box 47 Fayetteville, NC 28302-0047

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After repeated, unwanted, communications with employees at Showcase Restoration, as well as unprofessional business practices.A claim was made for the property due to damage caused by a vehicle collision. The insurance company sent an adjuster and the claim was made, processed and paid out. I selected Showcase Restoration for the completion of the work needed to the garage area of the home, based on a recommendation from Nationwide. I was never provided an official, written estimate for the cost of the work. On September 15th,an amount of $500 was paid directly to Showcase Restoration as a down payment to begin work. The price of the work was never revealed to myself. Work was completed on October 22nd. At this time, the Project Manager, ****, provided a final amount due of $2,871.62, and a check was written to cover this, bringing the total amount paid to Showcase Restoration of $3,371.62. Even at this point, there was not any written invoice provided. Since work was complete, and based on the statements of the Project Manager, I was under the impression that our business relationship with the company has come to an end. Three weeks later, on November 18th,I was surprised to receive a call from someone named ***** at Showcase Restoration. This individual claimed additional money was owed. At this time, I requested a written, itemized invoice. The company has my phone number and email addresses and did not provide the information requested. On December 20th, another month later I received a second communication from Showcase Restoration, this time from an individual named ***. He requested money totalling $1,936.15.On December 28th, I received a third call from ******* concerning this situation. No official invoices or estimates have been provided to me at any point. These continuous communications are rising to the level of harassment at this time Any discussions of cost should have, but were not discussed with me.

  

  Business Response

  Date: 01/19/2023

  Dear Sirs:
  
  We are in receipt of ******************** Complaint.
  
  The following is our response:
  
  **************** sustained damage to her home when a vehicle struck the home in June, 2022. ***************** visited site and agreed to the estimate for repair written by the adjuster. Showcase entered into a contract on September 6, 2022. *************************** signed the agreement with *****************
  
  ******** had a pre-construction meeting on September 6, 2022 and discussed how to proceed. ******** provided a copy of the estimate to her that day. He reviewed the estimate with ****************.
  
  After contents were removed, Showcase discovered additional damage. ******** let **************** know that we were supplementing the job. Supplements are common occurrence in Insurance Restoration work. (We do not charge for work that we cannot see or photo document. Once ******************** contents were removed and the drywall was removed, we discovered additional work to be completed because of the vehicle hitting the home).
  
  The total cost of repair to the home is $4,164.51. The adjuster has approved the additional work on October 12, 2022 in the amount of $5,307.77 and he also sent **************** a check for the additional amount minus deductible. **************** has paid $3,371.62. Her balance due to us is $792.89. We will be sending her a formal request for final payment and if she does not pay, then we will seek other actions.
  
  As to the request for the invoicing and estimates, we are unable to show that **************** received the estimates. We are not admitting fault either way. We will send all invoicing with the estimates when we send demand letter.
  
  **************** has signed off on the final finished work completed.
  
  **************** insurance company has approved and issued payment to **************** minus deductible.
  
  If you have any other questions, please reach out.