We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Emergency Vet

Points East Veterinary Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Emergency Vet.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Carolyn L

    Date: 07/16/2023

    This place is all about seeing how much they can charge you before they tell you your pet was no longer alive. Took my pregnant yorkiePoo here. First they quoted me an amount and stated that would be the fee for coming in and being seen. So really I dont know what that $150 covers. They also did an U/S on her and failed to tell me it cost $380. Then they take my dog and place us in some room. I was thinking when are they gonna bring my dog in but they never did. The workers were wanting me to get approved for scratch pay which I was approved at an almost 300% interest rate. No way!! So I spoke with a representative about a type of pet insurance that becomes effective as soon as first payment is completed. I asked them if this would be sufficient and they said no because it takes 12 days. 12 days? So even tho they know the payment will be to them in 12 days they want the payment right now and will have it no other way. The next time I saw the doctor he popped his head in to tell us my dog was no longer breathing. What?? When they assumed care of my dog she was in absolutely no distress. She was not lethargic, she was moving around and even walking. She just needed some assistance in getting her puppies out. I cant believe these ppl are even allowed to practice. Apparently my dog was left to die alone. I am so livid. Then had the audacity to call me at 2am to ask about the $380 X-ray fee they never said anything about. These arent vets these are clowns only worried about money. They let my dog die because they had to wait 12 days for payment. No because they wouldnt even consider that payment option. Only **********. Ironically when they found out we were not gonna take that option my dog suddenly dies with 3 babies in her belly. This place should be shut down. Worst place ever!!! I wouldnt carry my animals here ever again, Ill treat them before I do that. The outcome would be so much better for sure. Just plain sorry and heartless.

Points East Veterinary Hospital is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.