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Business Profile

Exercise Programs

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son joined this gym PLANET FITNESS ON *************** with my permission to use my financial information. He gave them my bank account number and my credit card as an alternative payment method. He joined the gym in October 2023, when they started to take out $25/month. I recently noticed that there were some transactions of $10. $15 and $25. So, I asked my son what plan he was under. He is under a $10/month contract. So, I called Planet Fitness, spoke with someone in finance, and asked what was happening. And I was told that my bank keeps declining my payments, so they take them out of the alternate payment information given. So, I asked. If this is happening, then why not call or mail a letter to let the customer know? So, I reached out to my bank, who stated that they don't have any charges for Planet Fitness. Then I looked at my son's phone log and found no calls from Plant Fitness or any affiliation with Planet Fitness. No letter, no phone calls, no emails? I guess that is how they do business!!! So up to date, I have been charged $214, which should be $119, and they want to give me credit for the next month $10..

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/18/2021 - Purchased a Planet Fitness Membership with no commitment (Contract 11182021)07/06/2022 - Within Planet Fitness App "PFMobile" There is a button to upgrade on this day I accidentally tapped and my Contract changed with no consent or user acknowledgement of a change of contract. User is only made aware of this after as an email is sent to them (Contract ********). 1/30/2023 - I attempted to cancel my membership and was made of aware of the changes today.My complaint is that I was forced into a contract I did not agree. I was given no chance to give consent through their app. All signatures on the contract ******** are e-signed and within the app at no time was I given any acknowledgement to these specific terms. Another complaint it is extremely easy to accidently sign up for a membership through online means but its is impossible to cancel immediately after signing up even though within their contract they state they allow cancelation within a few days

Planet Fitness is NOT a BBB Accredited Business.

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