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Business Profile

Hospital

Cape Fear Valley Medical Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cape Fear Valley Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cape Fear Valley Medical Center has 3 locations, listed below.

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    • Cape Fear Valley Medical Center

      1638 Owen Dr Fayetteville, NC 28304-3424

    • Cape Fear Valley Medical Center

      PO Box 2000 Fayetteville, NC 28302-2000

    • Cape Fear Valley Medical Center

      Po Box 780 Fayetteville, NC 28302

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/20/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a ****************** veteran I receive care and insurance through the veterans affairs I was referred to cape fear neuosurgery for neck surgery. All my care should have been 100% covered through the veterans affairs which is paid through optum. My surgery was November 9th ************************** the hospital and was discharged November 10th 2022 after my neck surgery. Since then I've been receiving unpaid BillsThrough email text and mailSo far I had to pay a pharmacy bill that was discharged prescriptionsOf $173.51Which included naloxone that totaled a $112.87 that I didn't even need. Now since my discharge is put in additional mental anguish on me for having to figure out if I have to pay these bills and while spending hours of my time trying to figure this c*** out Additionally I received another bill for $4245.12 from American anesthesiology Which I don't understand because anesthesia was already paid through the optum bills. I'm still in pain from my surgery and now they want to put me through Additional pain.I was told by the veterans affairs that the cape fear valley insurance department is not billing correctly and all denied bills should be covered if they properly billed the insurance. Additionally since cape fear valley hospital is taking care of veterans and this isn't the 1st time they've taken care of a veteran they should inform the person receiving care from the hospital that certain things are not covered and what is not covered so prescriptions are not covered at discharge they should inform the veteran of that So they can take additional steps to receive prescription from the proper pharmacy. Basically I do not want to receive any more bills that are not paid And do not want to be responsible for them not informing the veteran Of certain charges beforehand For my neck surgery received at Cape fear Valley hospital

    Cape Fear Valley Medical Center is NOT a BBB Accredited Business.

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