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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

This profile includes complaints for The UPS Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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The UPS Store has 2 locations, listed below.

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    • The UPS Store

      439 Westwood Shopping Ctr Fayetteville, NC 28314-1532

    • The UPS Store

      Fort Bragg Mini-Mall Reilly Rd. Fort Bragg, NC 28307

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/19/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I shipped a package to ************ and was able to track it on the website at first, then a few days later I was not. I never received a called, nor email from anyone at **** I went into the ************** ************ and attempted to get some assistance. Not one person on the staff could assist and told me only *******, the manager could assist. The workers stated they had no idea when he would return and could not contact him. The asked to take my information and would ask him to contact me. Well, ******* did not. After my calling the *** 800# countless of times, each time I was told I must go back to the **************** I called ******** *** and inform them of what I was going through. The Westwood employee told me quote unquote.. "its not Westwoods responsibility to track down your package that is your responsibility." ****** learn for me, in the future I will go directly to a *** Hub versus a *** Store franchise. The package is suppose to be damage but the contents are not, I want to get my box and not a refund. It seems simple go inside the shop, ship your package but to me this seems more like a smooth robbery because anytime no one will assist in getting your issue resolved then it seems like theft to me. I am not going to rest until I bring awareness to what is surely a common issue of theft. Package missing someone gets the items inside and I'm left with nothing. I've sent several notices to my local news and I surely hope one will conduct a story on how nothing is done when *** packages go missing.

      Business Response

      Date: 12/20/2022

      This package was delivered on 19 December. The package was packed by the customer. The package was damaged in transit by **** We are not **** We are The UPS Store. Once we provide the packages to **** it is out of our hands. She was informed that the package was damaged which delayed the delivery of the package. We contacted *** to make sure they delivered the package in accordance with the customers wishes.

      Customer Answer

      Date: 12/20/2022

      Shipment was changed in the system from item was damaged to will be delivered on 19 December. Shipment did arrive on 19 December

    The UPS Store is NOT a BBB Accredited Business.

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