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Business Profile

Plumbing and Heating

Flow Rite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing and Heating.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 18th 2022 I had work schedule by Flow Rite heating and Air. I paid him $800 to repair the existing HV** gas ** unit. He did not come out that day but I kept on calling and texting him. He finally came out and repaired the existing unit. After he finished repairing it, he told me that the ** compressor was going out and needed replacing. He told me that I needed a new unit and I asked him why he didn't tell that before I spent the money. Around December 26th 2022 I decided to get him to put in a new unit as well as getting someone to do some electrical work that needed to be done to install it. It costed $6,500. He paid the electrician $800. He didn't respond to my texts or calls until January 4th 2023. When he came back to put in a new thermostat, he asked me for an additional $200 to pay the credit card fee that his company didn't want to pay. They did not do a good job or replace any of the duct components under the house like expected. By August 2023 the air conditioning unit was blowing cold air under the house.. I called him to come back out and he charged me $406. He told me that was for 14 inch by 25 ft HV** return line, installation and other supplies he needed. He returned 2 Days later with some tape and decided he was going to tape it up instead. I told him that this was not professional. He got mad and walked off and hasn't returned since. I would like to be reimbursed for the $406 the $200 and the $800 that was lost on the old unit.

  • Initial Complaint

    Date:12/14/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***Document Attached***
    The right address is ********** heating and air *****************************************************************
    See Attachment/File: Invoice due from Right Flow Heating and Cooling llc - ******.eml

    Customer Answer

    Date: 12/29/2022

    I have not heard from them yet. I saw also hoping they would at least call me. I don't believe they are going to pay me. That's a lot of money I had to pay out to another company. I hope they pay me I always was the one calling, texting,and emailing them.

Flow Rite is NOT a BBB Accredited Business.

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