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Business Profile

Special Education

Fayetteville State University

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Special Education.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting a retroactive drop due to my severe health condition. I provided a letter from the ***, having been in contact since January 27, 2025, attempting the withdrawal process. I was told to get in contact with the registrar's office, counseling services, disability services, my advisor, and instructors which are attached. I was told to in order to withdraw without penalty I would need to contact ***** *******, with whom I've been in contact since February 4th, 2025. Today February 17, 2025, she sent me an email with adjusted dates of a previous denial of a retroactive drop. It has been a hassle of contacting this school throughout the entire process one person telling me to contact another person. While in contact with ***** she consistently requested from the *** personal information about my condition which is against HIPPA and PHI. I even asked the questions needed and ***** would not provide me with the questions. ***** has told me to continue the course until a decision is made. If I withdrew self-service I would be penalized. I withdrew today self-service based on the decision emailed to me. I cannot continue with the demands of the courses. This process has shown this university is not taking my health condition seriously and needs to be thoroughly investigated. I went ahead and withdrew the four summer courses since the university has shown me its poor practices. I was never offered extended assignments from the disability services or counseling services, as advised I would by my advisor.

    Business Response

    Date: 03/12/2025

    We apologize for your experience. This matter has been resolved.

  • Initial Complaint

    Date:05/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I e-mailed the business' office and received no contact back. basically to many students within the school they were charged to pay back this needs base ***** which I don't know why we no longer qualify I believe it has something with the school switching their status. This is a scam to students and we should not be held accountable. I believe that the ***** ********* requirement is not my responsibility, as it was awarded to me by the university in error. Despite my attempts to seek written feedback on why I am no longer considered a needs-based student, I have not received a satisfactory explanation from the university. As a result, I feel that the university is overstepping its power and creating a stressful environment for veterans with disabilities that were notated in their proper reporting channels before I attended classes.

Fayetteville State University is NOT a BBB Accredited Business.

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