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Business Profile

Storage

Storage King

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 4/8/2023,I sent my son to pay my storage bill of $151.however he was told that the bill bill was $459.20 which it states 39 days late which is not true it was paid last month and I know for sure payment was taken out of my account 2/1/2023 and when I tried talking to the female manager she was very nasty she told my son jaylen its $150 extra I just want to pay my regular and someone needs to speak to that manager because Im sure she done this before one other thing I alway pay my bills early every month and I had another storage for over 10 years and never had a problem

    Business Response

    Date: 04/27/2023

    043 - Cliffdale<**************************************>

    Attachments11:29 AM (59 minutes ago)
    tome,043,************************

    Good morning,

    Response to the letter sent on April 17, ************************* # ********.

    We have included the following documents to show that we have been in communication with ****************** as well as his mother ****************

    We have explained the balance due and the status of account as per the lease.

     We have acted in good faith according to the lease, and have communicated to the tenant to the best of out ability how to resolve the matter and stay in lease compliance.

    I hope the included documents will help clear the matter. If you have any questions, our Area Manager ********************************* is available. Her number is ************ and email is ***************************************

     

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