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Business Profile

Wigs

Forever Essynce Collection

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first contacted the seller who goes by @Essynce.f on instagram and inquired about the wig I was interested in. I asked if I paid for overnight shipping how long would it take, and also asked if I would be able to receive the unit in time for my birthday on *******. Once we realized it would not make it in time for my birthday due to it being last minute order, she assured me that if I ordered within the next day she could get my hair to me within 1-3 days. I paid $38 for overnight shipping on her website, then she informed me a rush fee to make/construct the wig was also needed which was an additional $62, which I paid to her through Zelle, making the total I paid for rush service $100. She told me that she would order the hair from her vendor since she didnt have it on hand, and that she would make the wig in one day once it got there, then ship it out to me, in which she said should take about a day or two. Over that weekend on the 9/1/24 I asked again about the order. She told me the package had been held in ************** for the weekend and she get it after Labor Day. She has not provided any proof of the package being held by the post office. Her communication has always been poor, with me having to constantly ask about my order with little to no clarity of where my order is. The last communication we had was last week on 9/4/24 where she promised to send me back the fee I paid for the rushed service. She has not returned my $100 rush delivery fee, or returned any of my messages since then. I have sent multiple messages asking about my order which have gone unanswered. The last and only email she replied to was claiming she was at the hospital with her sister who was having a medical emergency after labor, which I now believe to be another lie to cover up her fraud. I told her either send out my hair with an update or refund me and she stopped answering. I want a full refund plus the $62 I sent to her through Zelle for the rush service I never received.

    Customer Answer

    Date: 09/16/2024

    email for the company is *************************************************************** 

Forever Essynce Collection is NOT a BBB Accredited Business.

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