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Business Profile

New Car Dealers

Forest City Honda

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Forest City Honda's headquarters and its corporate-owned locations. To view all corporate locations, see

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Forest City Honda has 2 locations, listed below.

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    • Forest City Honda

      284 Daniel Rd Forest City, NC 28043-9186

    • Forest City Honda

      PO Box 250 Shelby, NC 28151-0250

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this car in the fall August 23 it is a 2015 ***** the disclosed that it had been wreck we talked about it and they as Assured me that Structurally it was fine I brought the car home and it did fine for a minute then it started acting up when you drove the car the rear end would push you around like you were going to loose control we took it to a a repair shop that specialities are high end cars like auras we put a new set of struts on and sway bars they told use then that the Fram was messed up but we tried to make the best of it but now you can't drive the car because it is so bad now you think you are going to loose control I loved this car but I can't trust it at all especially with my little girl in it thank you for you time. ****** ******

      Business Response

      Date: 11/18/2024

      Customer purchased an extended warranty when she bought the vehicle from Forest City Honda.  The customer has not brought the vehicle in for service since she purchased the vehicle.  The customer never made ********************** aware that she was having any trouble out of the vehicle.  The customer still has a year remaining of her warranty that she purchased, depending on the mileage of the vehicle.  The issues the customer was having with her vehicle may have been covered under her extended warranty if she would have contacted Forest City Honda or brought her vehicle in to get checked by Forest City Honda's service department.

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Buyer Beware! This dealership has zero integrity. They boldly lied and misrepresented themselves and my vehicle.On March 14 of this year, I purchased a **** F-150 from Forest City Honda. I had shopped for a truck for over a year, and this one was just what I was looking for. So, I thought.I inquired about the mechanical status of the vehicle and was told that it was gone over with the fine toothed comb. I was assured there were no issues. I was shown a partial CarFax, and was told that a full report would be given to me during the paperwork process. I never received it.Within a week of purchase, airbag sensors began lighting up. I had noticed a vibration in the front, but was told by the salesman that it was due to the large tires on the truck.My first payment came due on April 28. Thats the day I had to put the truck in the shop for a new transmission.My second payment came due on March 28. Thats the day I had to put the truck back in the shop to replace all of the ball joints, wheel bearings, hub actuators, CV jointsbasically an entire front suspension rebuilt.So far, in the two and a half months Ive owned the truck, I am out over $5000, for repairs.My mechanic informed me that the dealership should never have sold this truck in the shape it was in. It is apparent that they did not do a thorough safety inspection, as required by North Carolina law, even though I was assured by the salesman that they had done so. A friend of mine, who is a retired, ASE certified mechanic told me the same thing. The issues with this truck would have been obvious, had there been a safety inspection.When I contacted the dealership to see what my options might be, they blamed me for the front end suspension damage. They told me that, since I had no warranty, there was nothing they would do.

    • Initial Complaint

      Date:04/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They purchased a *** from my family and gave us a bill of sale. They instructed us to turn our tag in and cancel insurance. After 5 days they decided they wanted to back out. I went up there to discuss with them and was waiting quietly and they called police. They came and asked me to leave. Bunch of sales men were hollaring and laughing. I did leave without incident. However that was a dirty deal and the public need to know what kind of business this is. I am 70 years on and have never been treated live this.We also have lost moneys for tag and new registration. This not right. The show check ed *** and approved everything. They also test drive before paperwork was done.Thank you *****

    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got the car at the begginning of September I've had the car for two months have made two payments on it. 2 weeks after having my car it very first went into the ************ since then it's been in the shop every 2 weeks that I have had it. I contacted Honda via phone and asked them within my first 30 days to give me another vehicle and asked to be put into something else...they're answer was, they couldn't help me and disregarded me... fast forward to two months later still dealing with the same they have took care of one deductible I have paid the rest! Have no waived my car payment nor put me into something else as this vehicle is a danger to me and my daughters life driving it everyday. It's currently in the shop again for the 6th time as we speak.

    • Initial Complaint

      Date:10/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6 months ago I purchase the car before City Honda 2018 ******* Sonata and when I purchased it it was burning oil and they did not tell me that it was having any problems it is burning a quart and a half of oil every 600 miles I brought this to their attention and did everything they asked me to do and then they told me I didn't have a warranty which I do I have the paperwork to show it and they refuse to do anything to help me so now I'm stuck with a car that ***** oil and they won't even offer to fix it

    • Initial Complaint

      Date:07/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 months ago I purchased a 2017 Jeep Renegade was told it wasn't wrecked and it was haven't even made the 3 payment on it been left stranded three times !!! The whole experience was terrible also the bumper to bumper warranty doesn't cover what's wrong with it!!!! It should fall under lemon law not to mention that all the adds they have aren't true thats false advertising this is awful bought a so called new car to be stranded...

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went in to forest city honda on 10//19/2022. I was texted on 10/18/2022 to come in for maybe a trade in at forest city honda, forest city nc. By ******* an sales agent. So we went there on 10/19/2022 at 4:30 pm. We had talked about an AWD 3 seating vehicle. So ******* had one, but it wasnt what we was looking for, it was an front wheel drive Honda Pilot 2020. So we said no.. so ******* talked to her supervisor and he/she came up with another Honda Pilot 2017, AWD ****** Plus miles, we waited and waited and waited. All together 4 hours. For bank approval, finally we was called back to the other lady that does the contract, we did sign the contract on the 2017 Honda Pilot.. then after that was given the carfax on this vehicle that said, it had been in 3 accidents one in 2019 and two in 2020, ****** plus miles and $902.00 monthly financed for 72 months.. the contract did-not tell this amount that we had signed.. only told the base pay of the Honda Pilot of $26,000 plus and financed went up to like $36,000 plus. with gap insurance and some other kinda insurance.. and ******* did tell us that we can keep this vehicle one year then bring it back and have it refinanced, our payments would go down to half of the $902.00 .. so we left came home, thought it over and changed our minds, next day, I texted ******* and said cancel our deal, we r not interested in this 2017 Honda Pilot.. she texted back and said, my sales supervisor will call you, 10 minutes later he called me, saying **** ****** we want our 2014 crv today, yall have done signed the contract, your vehicle is ours now, I said Sir, we do not wanna trade our 2014 crv for the 2017 Honda Pilot, he ask why? I said $902.00 is more than we can pay, and that vehicle has been in 3 accidents with damage and yall fixed it back, and it has ****** plus miles.. your contract did not say $64,900.. count it Sir $902.00 monthly at 72 months.. he says you need to bring our 2014 crv. And u will get a bill for the 2017 Pilot.mail

    Forest City Honda is NOT a BBB Accredited Business.

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