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Business Profile

Computer Software Developers

Drake Software
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Mike S

    Date: 04/10/2025

    Terrible customer support. If anything goes wrong they tell you you're out of luck.

  • sandy b

    Date: 04/03/2025

    Nature of ******************************** Experience I am an accounting professional and purchased Drake Software expecting reliable support. Unfortunately, my experience has been consistently frustrating.On multiple occasions, I have contacted Drakes support team and have received dismissive, unhelpful responses. I've even been told to "****** the answer" or have heard I don't know as the solution to serious technical issues. Out of roughly 10 calls, Ive only spoken with 1 or 2 representatives who were actually knowledgeable.Most recently, on [Insert Date], I spoke with **** (Ext. 4963), who was rude, unprofessional, and unwilling to help. He sounded annoyed and acted like my questions were a burden. If representatives like him dont want to provide assistance, they shouldnt be answering ******** a paying customer, I expected better. The ********************** is also not user-friendly, which makes the lack of support even more disappointing.

  • Jaclyn A

    Date: 05/06/2024

    I worked for them part time this last tax season and they have not paid me one ***** for my work. They treat their employees like s*** ****** pretended to know what she was talking about during training but when we went live it was clear alot of corrections needed to be made to do the job functionally. They will ask you to login before your shift begins without pay.

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