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Business Profile

Health Club

Franklin Health and Fitness Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a trial visit offered on ******** for a Summer ******* over two years ago. I visited one time and did not join or go back. They continued to charge my credit card and then sent letters offering toforgive my debt if I would join. I never joined and did not respond as I do not have a debt with them. In fact they owe me for fraudulent charges. I went in twice to talk to the manager and resolve this. Today I received a letter from an attorney attempting to collect a debt. This has become the most stressful, expensive and deceptive experience. I want all of the charges refunded and any further efforts to harass me ceased.

    Business Response

    Date: 06/28/2024

    Dear Better Business Bureau,
    ****** signed up for a summer membership at Franklin Health and Fitness, as detailed in the attached agreement. She paid $125 for 5 months, after which the membership transitions to a month-to-month agreement. We had over 500 people purchase this membership. Some decided to cancel after the 5 months, while others chose to keep it.
    Our cancellation process is straightforward and clearly outlined on our website. Members simply need to submit a request to cancel, and our team processes it promptly. However, we never received a cancellation request from ******.
    We are happy to remove her from the collection agency and resolve this matter amicably.
    Thank you for your attention to this issue.
    Best regards, ******

  • Initial Complaint

    Date:04/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When my husband and I joined this club, they said the charge would be $10.00 every two weeks for each of us IF WE GAVE THEM A CHECKING ACCOUNT NUMBER FOR THE PAYMENTS. We did this; however, they have been debiting our account correctly for my husband but they are taking $12.00 every two weeks for me! This is the amount they said they would charge if we used a credit card but they are taking it from my checking account. I have contacted them twice and they assured me this would be corrected "within a few days" and I should receive credit for the additional money that had been debited incorrectly.My last call was on April 19th and I spoke with ***** (MGR) at 3:10pm. ***** again assured me this would be corrected "in a few days" but I see no evidence of a correction when I look at my checking account nor have I heard anything from the business. It is a small amount but nevertheless it is INCORRECT! This needs to be corrected - it has been much longer than "a few days" and they will be taking another draw soon!

Franklin Health and Fitness Center, LLC is NOT a BBB Accredited Business.

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