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Business Profile

Heating and Air Conditioning

All Service Heating & Air Conditioning
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New AC Unit installed continued issued with dirt, dust, freezing pipes, water leakage since installation. Repeated service calls, installed a larger filter system and paid more. More water leakage, service tech came out and cleaned and it is still leaking. I have towels shoved into the unit.

    Business Response

    Date: 08/30/2024

    I have attached a full reply to the timeline since the installation of the heat pump in April 2024.  Every time the customer has called we have gone out.  We have only ever charged them for the labor to replace a part.  We have never charged for service calls even though they are outside of their warranty period.  We put in a filter system for free and have tried to explain what they need to do to help with the situation.  The coil in their unit is quickly building up dog hair, dust and debris which is causing the condensation in improperly drain into the return.  The equipment doesn't need changed.  Please see the attachment with the time line of events.


      

    Customer Answer

    Date: 08/30/2024

     
    I am rejecting this response because:

    I need time to compose my evidence of supporting documents  the last and most recent visit with technician entailed a cleaning of the coils no sooner had that technician left the unit was leaking within 48 hours  we have cleaned everyday put in additional measures such as air purifiers for 4 rooms vacuum every day and I showed the technician the color that came off of the dog vacuum did not match  the technician said he was at a loss  I called a new company that said my house is not dirty nor is the dog hair a factor  the unit had issues starting at 4 months after install  I also sent an email asking for the owner to call my husband and he has not  


    Business Response

    Date: 09/03/2024

    I do not have an email requesting to call.  If one was sent, I did not receive it.  I'm attaching the last three correspondences that we had.  At no point have we tried to avoid the customer.  We have always responded and tried to address the issues.  The unit was draining properly when the service manager left on his last visit.  Any time we have addressed the water issue, the water has been dripping from the coil because it has had something on it such as dirt or debris.  

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