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Business Profile

Motels

Microtel Inn & Suites

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The room advertised as having a refrigerator and microwave and did not they also charged room charges outside of the regular price

    Business Response

    Date: 11/27/2023

    BBB Case #: 20921696
    Hotel Site #: 28415
    Customer Care Case #: ********


    Dear Contact:


    Thank you for notifying our office of the concern filed by ************************* at the Microtel by Wyndham property in Franklin, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before November 30, 2023. As a company, were committed to delivering a great experience with every stay with us.


    Please note that our email address has changed. If for some reason this concern is not resolved,please contact me directly at ************************************ and I will personally help address the guest's needs.


    ******
    Liaison, ********************************************** & Resorts. Inc.

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see below for explanation of dispute.On April 4, 2023, I checked into the Microtel Inn on a reservation (check in 4/4 and check out 4/5) I made a day prior.After checking into my room, I attempted to turn on the television and there was a message that said no service available.I then called the front desk and asked them to send someone to repair the television. The front desk clerk told me on the phone that there was no one available until the next day. At which time I would have already checked out.I then attempted to connect my work laptop to their WIFI network. The first and second attempt was unsuccessful as I received a message connection error. The third attempt was successful but there was no or very slow service available and I could not use the internet to do work for my company. Since I could not use the internet and was not able to conduct my work remotely. I decided to get another hotel and cancel my stay at the Microtel Inn.I went to the front desk clerk and asked her if they could fix my internet and tv. She said there was nothing wrong with the internet and no one was available to fixt the tv service. I asked her to please refund my deposit and that I would get another hotel. She said she would contact the manager and then call me back. I then left and obtained another hotel room a few miles away. I received no phone call or refund the next day. I then called back to the hotel (4/5/23) and the manger answered. She told me that she was told I just left the hotel with no explanation and that was not the case. I asked her to please refund my stay and she said she would contact the general manager and was very rude on the phone.I called the hotel again on 4/7/23 and spoke to *******. I asked for the manager and was told she wasnt in. Then I told her about the situation and she said oh the manager said she is not going to refund your stay. I told her that I would file a dispute with my credit card.Theyre website says that they provide television and free Wi-Fi neither of which I could use please consider this request for dispute.Thank you *********************

    Business Response

    Date: 04/10/2023

    BBB Case #: 19910928
    Hotel Site #: 28415
    Customer Care Case #: ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by *********************** at the Microtel Inns and Suites by Wyndham property in Franklin, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 12th. As a company, were committed to delivering a great experience with every stay with us.

    Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.

    *******
    Liaison, ************************************************** & Resorts, Inc.

Microtel Inn & Suites is NOT a BBB Accredited Business.

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