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Business Profile

Apartments

Lofts at Sterling Mill

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lofts at Sterling Mill's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lofts at Sterling Mill has 2 locations, listed below.

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    • Lofts at Sterling Mill

      108 East Green Street Franklinton, NC 27525

    • Lofts at Sterling Mill

      108 E Green St Ofc Franklinton, NC 27525-1362

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reviews from the web Apartment Ratings 3.2/5 18 votes Apartments.com 4/5 2 votes Rent.com 2.2/5 13 votes ****** review summary 3.9 (23)Reviews Allmanagement 5 community 4 door 3 office 3 Sort by Most relevant Newest Highest Lowest *************************** Local Guide12 reviews72 photos a day ago NEW I have been living here about 5 or 4 years now I been having a particular problem about the brick part of the building which is the wall part is separate from the floor and causing a spider and carpet beetle infestation I have been More Photo 1 in review by *************************** ************************* 7 reviews8 photos 2 years ago Let me start off by saying this is a beautiful building. If I could peacefully live in the beauty of my apartment without the following issues I would not be writing this review. 1. There is a complete lack of communication except random More Trash piles up like this twice EVERY WEEK.Couch 1 The one door that we can use to buzz in, not working for weeks!Hallway+5 17 Lofts at Sterling Mill (Owner)2 years ago *******, we appreciate your residency and compliment on our beautiful building here at Lofts at Sterling Mill. We are disappointed to read that you have not been happy in our community. Resident satisfaction is important to us, and we would like to find a resolution. If you have remaining concerns, please contact our office at **************. We will be glad to review your requests and assist you. -************** / Community Manager ***************** 18 reviews 6 months ago Everything is AMAZING! All the staff is wonderful, I feel so secure staying here. The lofts itself is phenomenal. I LOVE BEING HERE!The maintenance staff consist of ONE PERSON and let me tell you, you would think More 3 Lofts at Sterling Mill (Owner)6 months ago ****, this is such a joy to read! Thank you for residing at Lofts at Sterling Mill and letting us know you are enjoying an amazing stay. We appreciate your spectacular, warmhearted review! - ***** / Community Manager ************** *************************** 2 reviews 2 years ago I recently moved into these apartments in December and I have several things that must be addressed. First of all, the management team is AMAZING! ***** and ***** are so friendly and really do go out of their ways to make sure that your More 1 Lofts at Sterling Mill (Owner)2 years ago Hello *******,Thank you for taking your time to leave us a review and for your rating. Your kind words about my staff and I are greatly appreciated. We are so glad to know that you love living here, we enjoy having you as a resident as well. Thank you again for your review and recommendation. Please don't hesitate to contact our office for anything. - ***** / Community Manager Apartment Ratings ******************************** ...Lofts at Sterling Mill - 18 Reviews | ***********, ** **************** is rated 2.7/5 stars, which is considered having moderate noise levels on average. How satisfied are residents with the upkeep ****** (18) $1095 - $1299 Apartment Ratings ******************************** ...Lofts at Sterling Mill - 17 Reviews- Page 1 | ***********, ** **************** is rated 2.8/5 stars, which is considered having moderate noise levels on average. How satisfied are residents with the upkeep and overall ****** (17) $1095 - $1299 Apartments.com ************************** lofts-...Lofts at Sterling Mill - ***************************************************** A beautiful building brought all the way down by lack of communication, lack of professionalism, lack of soundproofing, & lack of cleanliness. Property Manager ****** (2) $1,095-$1,499 Lofts at Sterling Mill ************************************** Lofts at Sterling Mill - Home Come to a home you deserve located in ***********, **. Lofts at Sterling Mill has everything you need. Call ************** today!Rent.com ******************** ************** Lofts at Sterling Mill - ************************************** Property Ratings 5. 1/1 stars based on reviews. ******************%. 2 4. 1/1 stars based on reviews. 0%. 0 3. 1/1 stars based on reviews. ****************** ****** (13)Apartment Guide ****************************** ...Lofts at Sterling Mill - ***********, ** ***** Lofts at Sterling Mill offers the perfect combination of historical significance with modern luxury living in a small town setting. Once a thriving cotton mill, ****** (5)Facebook ********************** loftsatsterl...Lofts at Sterling Mill | *********** ** Lofts at Sterling Mill, ***********. 128 likes 19 were here. ************ in a Historic Building Setting.5.0 (1)Apartment Finder ******************************* ...Lofts at Sterling Mill - ********************************************************** A beautiful building brought all the way down by lack of communication, lack of professionalism, lack of soundproofing, & lack of cleanliness. Property Manager ...ForRent.com *********************** *********** Lofts at Sterling Mill For Rent in ***********, ** A beautiful building brought all the way down by lack of communication, lack of professionalism, lack of soundproofing, & lack of cleanliness. Review from ****** (2) $1,095 - $1,499 *************************** Local Guide12 reviews72 photos a day ago NEW I have been living here about 5 or 4 years now I been having a particular problem about the brick part of the building which is the wall part is separate from the floor and causing a spider and carpet beetle infestation I have been talking to the people in the office about this problem for 2 or more years now and they still haven't fix it the only thing they have to really do is fill the separation hole with some type of insulation or concrete or something of that nature I can't even sit in my living room or go into the kitchen without seeing a couple of spider crawling around or a carpet beetle here and there and these aren't the regular little bitty spiders it's more like poisonous spiders like brown recluses and those big black ones.

      Business Response

      Date: 06/20/2023

      This issue was brought to our offices attention for the first time on June 5, 2023.  Since that time, the office and maintenance had made multiple attempts to contact the resident that went unanswered.  The resident also has a dog that has a tendency to run out the door so we prefer not to enter the unit unless someone is home.

      The office was finally able to reach the resident this morning, June 20, 2023 and the resident has agreed to come home to the apartment to allow maintenance and pest control to enter and resolve the issue.

       

      Thank you

      Customer Answer

      Date: 06/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

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