Reviews

Review Details

• Review fromParth P

  Date: 01/02/2024

  1 star

  Parth P

  Date: 01/02/2024

  I ordered a 5 tv display 12/8/23 said would be shipped in next 3 days 20 days later still not shipped ,had to order (3) Chief CPA Series Pin Connection Column (Various Sizes) CPA036, (3) Chief CPA Series Pin Connection Offset Ceiling Plate ****** in order to mount the 5 tv display, which i did and received it in a week after ordering it, now 25 days later the 5 tv mount has still not been shipped and i am calling to cancel the order and return the unused unopened items for the ceiling mount that i already received and they want a restocking fee for it amazing how they make things work even when its their mistake on not sending the whole order out at first and when you return half the order that you received they want to charge you for it.
  

  StandsandMounts.com

  Date: 01/19/2024

  We regret this situation. The preordered item was on a different order, so we did not know that the two separate orders for different items were purchased to work together. Since clearing up this misunderstanding, we've sent *** to return the items to us, and we have issued a full refund to this customer.

• Review fromDavid G

  Date: 07/25/2023

  1 star

  David G

  Date: 07/25/2023

  I ordered a ladder rack, they shipped it and it looked like it got run over by a forklift. item was bent twisted, torqued. I took pictures and sent it to the vendor. I didn't hear anything back so I tried calling them, got their voicemail. I needed this for a job that I was at so I tried emailing and calling again with no response. I contacted the credit card company and charged back the amount for the item. the next day I received an email asking if I charged it back, I said I did and ask them how they intended to proceed I gave them four choices. They responded that because I charged it back then weren't able to help me anymore. interesting because they never helped me to begin with!I recommend never buying anything from this company because if there's a problem they don't help you in a timely manner and if you dare to charge back the amount because they didn't help you they'll refuse to do anything to make it right.
  

  StandsandMounts.com

  Date: 07/26/2023

  We're sorry you feel this way. You called us late on Friday evening and left a message in regard to the damaged item. We did not ship a damaged item to you. The shipment carrier damaged the item while in transit. The damaged item was disappointing to you and bad news for us too because we now had a reship issue along with a claim to file against the carrier. We responded to you first thing on Monday morning and offered to have the item reshipped, but you said you had already filed a credit card chargeback. Chargebacks take weeks to process and resolve. Card companies issue immediate refunds and pull the funds directly from merchant accounts. Since the item was not as described your card company allowed the chargeback and initiated a refund to you for the damaged item. Since there is an active chargeback dispute in progress, it ties our hands in terms of resolving the issue with an immediate reship. We offered to place a new order for you and recharge you for a new item (since you are refunded from your card company for the original shipment) but you did not accept that path toward resolution. You offered to keep the damage item and just fix it at a discount, but since the item is now part of chargeback dispute and a damage claim, the carrier will need to pick it up to inspect and then pay our claim. Theoretically the carrier bought it when they damaged it. We would have reshipped a new item to you right away a chargeback dispute was not in progress. The chargeback was initiated over the weekend before we had a chance to resolve this situation without card company interference and carrier claim processes.It sounds like you felt unheard over the weekend, and we truly regret that the lack or response made you feel you needed to initiate a chargeback to be heard. We try to respond as quickly as possible to each customers questions or concerns. As is noted on our website, **************** is currently available by phone weekdays and via email on the weekends. It appears we will need to add phone hours on the weekends since we never want our customers to think we are not hearing them. Please accept our apology for the delay in our response. We will do better next time.